CC
CIMA Chartered Institute of Management Accountants
Unclaimed Business
CC
CIMA Chartered Institute of Management Accountants
Unclaimed Business
1 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
#2Ranked In Other
0 NPSUnlikely
Ranking
#2
in Other
NPS Score
0
Recommended: Unlikely
Review Distribution
1|1 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceKD
Kwanele D
1 reviews | Active since Jan 2020
13 Feb 2026, 09:28
Conflicting Information & Outdated ID Requirements – CIMA
I am extremely frustrated by the inconsistent and confusing communication I have received from the Chartered Institute of Management Accountants (CIMA) regarding secondary identification for my exam. From the beginning, I clearly explained that I do not have a driver’s licence. I requested accommodation for a secondary form of identification — not primary identification. Despite this, I have received conflicting guidance from different consultants. At one stage, I was told that a bank card could be accepted. Now I am being told that the signature on the back of the card is required. This is concerning for several reasons: 1. Bank cards are not used as formal identity verification documents anywhere. 2. Modern bank cards no longer require signatures on the back — this has largely been phased out due to chip-and-PIN and contactless technology. 3. Bank cards are linked to official IDs within banking systems, and I clearly stated that I am willing to provide an official bank letter confirming my identity. It is confusing why such strict emphasis is being placed on secondary identification when the primary identification requirements are being met. The purpose of secondary ID should be supplementary, not an additional barrier. What is most concerning is that different consultants appear to provide different answers, suggesting there is no internal alignment or clear policy communication. As a global professional body, CIMA should ensure its representatives are properly informed and consistent. Exam bookings are expensive. Students should not face the risk of being turned away due to unclear or outdated administrative requirements.
Helpful (0)
|Replies (0)KD
Kwanele D
1 reviews | Active since Jan 2020
13 Feb 2026, 09:28
Conflicting Information & Outdated ID Requirements – CIMA
I am extremely frustrated by the inconsistent and confusing communication I have received from the Chartered Institute of Management Accountants (CIMA) regarding secondary identification for my exam. From the beginning, I clearly explained that I do not have a driver’s licence. I requested accommodation for a secondary form of identification — not primary identification. Despite this, I have received conflicting guidance from different consultants. At one stage, I was told that a bank card could be accepted. Now I am being told that the signature on the back of the card is required. This is concerning for several reasons: 1. Bank cards are not used as formal identity verification documents anywhere. 2. Modern bank cards no longer require signatures on the back — this has largely been phased out due to chip-and-PIN and contactless technology. 3. Bank cards are linked to official IDs within banking systems, and I clearly stated that I am willing to provide an official bank letter confirming my identity. It is confusing why such strict emphasis is being placed on secondary identification when the primary identification requirements are being met. The purpose of secondary ID should be supplementary, not an additional barrier. What is most concerning is that different consultants appear to provide different answers, suggesting there is no internal alignment or clear policy communication. As a global professional body, CIMA should ensure its representatives are properly informed and consistent. Exam bookings are expensive. Students should not face the risk of being turned away due to unclear or outdated administrative requirements.
0
Replies (0)BG
Bruce G.
1 reviews | Active since Jan 2020
14 Dec 2024, 15:40
Poor Service and System Failures
I paid my CIMA annual subscription so I could write my Management level exams, having previously completed Operational level some years back. At the time of payment, I was informed that my information needed to be migrated to their new system, and I was assured this had been completed successfully. However, almost a year later, I encountered issues booking my exam and was informed by multiple agents that my information had not been properly migrated. Despite numerous calls and attempts to resolve this, I am still facing challenges. My requests for a refund (as CIMA has failed to deliver the service I paid for) or an extension of my subscription period have been denied. I even attempted to pause my subscription while trying to resolve these issues, but CIMA was unhelpful and unwilling to accommodate this request. Some of my calls to CIMA have exceeded 20 minutes, only to be referred to their website's 'chat' feature, which has proven unhelpful. The emails confirming my logged cases come from no-reply addresses, further limiting communication. My experience with CIMA has been frustrating and disappointing. Their finance, administration, systems, and customer service do not meet the standards they claim to uphold. They are quick to accept payment but seem ill-equipped to provide adequate support or address issues effectively. I urge CIMA to take responsibility for this failure by either providing a full refund or extending my subscription period to cover the time lost due to their system and service failures. Additionally, I encourage them to review and improve their systems and customer service processes to prevent other students from facing similar issues.
Helpful (0)
|Replies (0)BG
Bruce G.
1 reviews | Active since Jan 2020
14 Dec 2024, 15:40
Poor Service and System Failures
I paid my CIMA annual subscription so I could write my Management level exams, having previously completed Operational level some years back. At the time of payment, I was informed that my information needed to be migrated to their new system, and I was assured this had been completed successfully. However, almost a year later, I encountered issues booking my exam and was informed by multiple agents that my information had not been properly migrated. Despite numerous calls and attempts to resolve this, I am still facing challenges. My requests for a refund (as CIMA has failed to deliver the service I paid for) or an extension of my subscription period have been denied. I even attempted to pause my subscription while trying to resolve these issues, but CIMA was unhelpful and unwilling to accommodate this request. Some of my calls to CIMA have exceeded 20 minutes, only to be referred to their website's 'chat' feature, which has proven unhelpful. The emails confirming my logged cases come from no-reply addresses, further limiting communication. My experience with CIMA has been frustrating and disappointing. Their finance, administration, systems, and customer service do not meet the standards they claim to uphold. They are quick to accept payment but seem ill-equipped to provide adequate support or address issues effectively. I urge CIMA to take responsibility for this failure by either providing a full refund or extending my subscription period to cover the time lost due to their system and service failures. Additionally, I encourage them to review and improve their systems and customer service processes to prevent other students from facing similar issues.
0
Replies (0)BvdG
Bruce van der Gaast
1 reviews | Active since Jan 2020
13 Dec 2024, 06:10
Frustrating Experience: Poor Service and System Failures
I paid my CIMA annual subscription so I could write my Management level exams, having previously completed Operational level some years back. At the time of payment, I was informed that my information needed to be migrated to their new system, and I was assured this had been completed successfully. However, almost a year later, I encountered issues booking my exam and was informed by multiple agents that my information had not been properly migrated. Despite numerous calls and attempts to resolve this, I am still facing challenges. My requests for a refund (as CIMA has failed to deliver the service I paid for) or an extension of my subscription period have been denied. I even attempted to pause my subscription while trying to resolve these issues, but CIMA was unhelpful and unwilling to accommodate this request. Some of my calls to CIMA have exceeded 20 minutes, only to be referred to their website's 'chat' feature, which has proven unhelpful. The emails confirming my logged cases come from no-reply addresses, further limiting communication. My experience with CIMA has been frustrating and disappointing. Their finance, administration, systems, and customer service do not meet the standards they claim to uphold. They are quick to accept payment but seem ill-equipped to provide adequate support or address issues effectively. I urge CIMA to take responsibility for this failure by either providing a full refund or extending my subscription period to cover the time lost due to their system and service failures. Additionally, I encourage them to review and improve their systems and customer service processes to prevent other students from facing similar issues.
Helpful (0)
|Replies (0)BvdG
Bruce van der Gaast
1 reviews | Active since Jan 2020
13 Dec 2024, 06:10
Frustrating Experience: Poor Service and System Failures
I paid my CIMA annual subscription so I could write my Management level exams, having previously completed Operational level some years back. At the time of payment, I was informed that my information needed to be migrated to their new system, and I was assured this had been completed successfully. However, almost a year later, I encountered issues booking my exam and was informed by multiple agents that my information had not been properly migrated. Despite numerous calls and attempts to resolve this, I am still facing challenges. My requests for a refund (as CIMA has failed to deliver the service I paid for) or an extension of my subscription period have been denied. I even attempted to pause my subscription while trying to resolve these issues, but CIMA was unhelpful and unwilling to accommodate this request. Some of my calls to CIMA have exceeded 20 minutes, only to be referred to their website's 'chat' feature, which has proven unhelpful. The emails confirming my logged cases come from no-reply addresses, further limiting communication. My experience with CIMA has been frustrating and disappointing. Their finance, administration, systems, and customer service do not meet the standards they claim to uphold. They are quick to accept payment but seem ill-equipped to provide adequate support or address issues effectively. I urge CIMA to take responsibility for this failure by either providing a full refund or extending my subscription period to cover the time lost due to their system and service failures. Additionally, I encourage them to review and improve their systems and customer service processes to prevent other students from facing similar issues.
0
Replies (0)LU
Lisa U
1 reviews | Active since Jan 2020
25 Nov 2024, 09:50
CIBA very unhelpful and charge for no work done.
I do not know how many times i must inform you that i never was interested in your services. when i was looking i had to pay R 1600 and for what? you were unhelpful and not willing to assist me at all. Stop sending me invoices and statements. i have informed you from the beginning that i am not interested to be a member.
Helpful (0)
|Replies (0)LU
Lisa U
1 reviews | Active since Jan 2020
25 Nov 2024, 09:50
CIBA very unhelpful and charge for no work done.
I do not know how many times i must inform you that i never was interested in your services. when i was looking i had to pay R 1600 and for what? you were unhelpful and not willing to assist me at all. Stop sending me invoices and statements. i have informed you from the beginning that i am not interested to be a member.
0
Replies (0)TM
Thando M
1 reviews | Active since Jan 2020
15 Jul 2024, 09:13
Memeber/Student support simply does not exist
I'm embarrassed to be a CIMA member. Member support does not exist at CIMA. You'd think the hardest part is actually qualifying, but that's actually the easy part. When you call you get no assistance, they don't reply to emails and the office in Melrose arch is basically a shell of an office because no one there can ever assist with anything, that's if you even find staff there! This global institution is managed like government services and yet we pay thousands of rands to be a part of it. Its disappointing.
Helpful (0)
|Replies (0)TM
Thando M
1 reviews | Active since Jan 2020
15 Jul 2024, 09:13
Memeber/Student support simply does not exist
I'm embarrassed to be a CIMA member. Member support does not exist at CIMA. You'd think the hardest part is actually qualifying, but that's actually the easy part. When you call you get no assistance, they don't reply to emails and the office in Melrose arch is basically a shell of an office because no one there can ever assist with anything, that's if you even find staff there! This global institution is managed like government services and yet we pay thousands of rands to be a part of it. Its disappointing.
0
Replies (0)BE
mM
malehlohonolo M
1 reviews | Active since Jan 2020
9 Jun 2023, 12:06
incompetence of staff
I re-registered with CIMA and payment was done IBTC and CIMA says my last payment was 2019 I have called and emailed and no one seems to help they are telling me about the last time i registered they keep saying they are escalating while they are not doing anything just to get me off the phone i am finding that cima is now a ripoff they are no longer the institution i was registered with. the consultants do not even listen to me but run to say i last registered 2019 while i re-registered and payment was done on the 24 January 2023 with batch 498 by IBTC. which makes me wonder how did i book and write exams on the 6 and 8 june 2023 if i last registered 2019 someone fix my profile before end of june or else i am taking this further
Helpful (0)
|Replies (0)mM
malehlohonolo M
1 reviews | Active since Jan 2020
9 Jun 2023, 12:06
incompetence of staff
I re-registered with CIMA and payment was done IBTC and CIMA says my last payment was 2019 I have called and emailed and no one seems to help they are telling me about the last time i registered they keep saying they are escalating while they are not doing anything just to get me off the phone i am finding that cima is now a ripoff they are no longer the institution i was registered with. the consultants do not even listen to me but run to say i last registered 2019 while i re-registered and payment was done on the 24 January 2023 with batch 498 by IBTC. which makes me wonder how did i book and write exams on the 6 and 8 june 2023 if i last registered 2019 someone fix my profile before end of june or else i am taking this further
0
Replies (0)GvdH
Geraldine van der Horst
1 reviews | Active since Jan 2020
3 May 2023, 08:06
BAD...ACTUALLY NO SERVICE FFROM CIMA
I have been emailing CIMA support since Feb 2023 on a weekly basis. This has been sent to johannesburg@theaicp-cima.com, Special Pathways, Exemptions Africa and I have had ABSOLUTELY NO RESPONSE. Lindie from Exemptions have asked many times for someone to assist me as well, and again, no one replies. I cant register without feedback and this delays my studies. I am very disappointed in this level of service considering the fees we have to pay CIMA annually!
Helpful (0)
|Replies (0)GvdH
Geraldine van der Horst
1 reviews | Active since Jan 2020
3 May 2023, 08:06
BAD...ACTUALLY NO SERVICE FFROM CIMA
I have been emailing CIMA support since Feb 2023 on a weekly basis. This has been sent to johannesburg@theaicp-cima.com, Special Pathways, Exemptions Africa and I have had ABSOLUTELY NO RESPONSE. Lindie from Exemptions have asked many times for someone to assist me as well, and again, no one replies. I cant register without feedback and this delays my studies. I am very disappointed in this level of service considering the fees we have to pay CIMA annually!
0
Replies (0)