incompetence of staff

I re-registered with CIMA and payment was done IBTC and CIMA says my last payment was 2019 I have called and emailed and no one seems to help they are telling me about the last time i registered they keep saying they are escalating while they are not doing anything just to get me off the phone i am finding that cima is now a ripoff they are no longer the institution i was registered with. the consultants do not even listen to me but run to say i last registered 2019 while i re-registered and payment was done on the 24 January 2023 with batch 498 by IBTC. which makes me wonder how did i book and write exams on the 6 and 8 june 2023 if i last registered 2019 someone fix my profile before end of june or else i am taking this further