Memeber/Student support simply does not exist

I'm embarrassed to be a CIMA member. Member support does not exist at CIMA. You'd think the hardest part is actually qualifying, but that's actually the easy part. When you call you get no assistance, they don't reply to emails and the office in Melrose arch is basically a shell of an office because no one there can ever assist with anything, that's if you even find staff there! This global institution is managed like government services and yet we pay thousands of rands to be a part of it. Its disappointing.