Honey L

Poor Customer Service at Discount Foods (Kerk Street)

I had a horrific experience at Discount Foods (103 Kerk Street) today. Upon entering the store, I was asked to leave my personal belongings at the parcel counter. However, I had important items in my bag, including my phone, MiFi, and nightdress, which I couldn't leave behind. When I explained this to the staff, they became rude and refused to let me enter the store. I asked to speak to the manager, who was introduced to me as Sizwe. Unfortunately, he was extremely unprofessional, using derogatory language and insults. He shockingly told me "**** you, *****" when I tried to explain my concerns. I left the store, feeling disrespected and traumatized by the encounter. I went to another Discount Foods location to purchase the items I needed. When I returned to the original store without my personal belongings, I asked to speak to the manager again. However, she was also rude and unhelpful, claiming that she was present during the earlier incident and refusing to provide any assistance. When I expressed my concerns about leaving my personal belongings at the parcel counter and asked about the store's policy on lost items, the manager became defensive and accused me of being difficult. I left the store without resolving the issue and do not plan to return due to the appalling customer service I received. I hope that the management will take immediate action to address Sizwe's unacceptable behavior and provide better training to their staff.