DV
Dirk V
Active since Dec 2024
3
Reviews
0
Industries
Reviews
3 reviews8 months ago
Nordvpn - Mweb
Nordvpn you have allowed Mweb to sell your subscription services. Since my 12month subscription was renewed, been having problems with connection, 'You don't have an active subscription' when i call your offices they say Mweb must address this issue as they have sold me the subscription. Yet on My Mweb app my subscription is active with a licence key. When i contact Mweb they say it's active. So my question to you Nordvpn is how do you manage your business with other companies and cannot fulfill the requirements of an active subscription? Shouldn't you be aware of the subscriptions clients you have through Mweb, so that the communication between the both of you are operational. Seriously this disgusting service!
0 replies
8 months ago
Mweb - Nordvpn
Been a clien of mweb many years and enjoy there service uptil now! Since they offered the Nordvpn trial and subscription I subscribed to it. A year has passed, renewed the licence and every since then i have been having endless problems when logging into Nordvpn it says 'You don't have an active subscription'. After countless hours on the phone the problem hasn't been rectified. A second subscription was added and billed for... I have addressed this problem aswell and guess what i was billed R2160.00 for cancelation of the second subscription. Today i have the same problem once again. Nordvpn cannot help as the subscription has been sold from Mweb.. How can a company offer a service when your safe don't have the knowledge to address a problem like i have been experiencing.
0 replies
16 months ago
Disgraceful
It has been more than twp month without a fibre connection. The issue has been reported several times via their technical call line, each call duration has been more than 30 minutes for an operator to address the issue. The turn around time is a maximum of 7 days, apparently, still awaiting a technician to check out the fibre line as to why the ONT box is not receiving a connection. The Mweb mobile app is pointless as there is never a response to your enquiry, just an apology. Mweb is eager to collect their monthly payments, even though their client has no benefits from their paid service. A Metro fibre technician did come out a few days later i contacted him as to why hasn't the issue been resolved, can you believe it he say i must phone and inquire why they still haven't resolved the issue. I am the client not the service provider... No reimbur*****t, just an apology.
0 replies
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3 (100%)