Tamara Ramírez-Ruiz

I was “Legally” ****MED

GovAssist: It’s a third party, who acts as an intermediary to help you through the process; make sure to make as many questions as you can, but specially to read their policies and legal terms, before you pay. I needed to renew my passport, so I completed the online questionary and placed a $245.99 credit card payment; a few days later, I received an email letting me know that my “passport kit” was on the way; when it was delivered and opened, there were some instructions, the application with the picture, a prepaid envelope and a pen. The instructions requested me to sign the application, and send it by mail, with my old passport and a money order or check for $160. Basically, I paid them $245.99 to fill and print the application, print and attach the picture, a prepaid envelope and a pen; but not the passport book or the passport card. I was basically legally ****MED! They do not answer the phone (there’s an answer machine), when you receive the envelope, they stop answering the WhatsApp messages and the emails, the address on their website is ****, and the one as a remittance in the envelope is also ****. 😡