Divashin N

DO NOT USE - THEY WILL AMBUSH YOU ON THE FINAL PRICES

Please be aware of using these locksmiths. I used their services to simply remove a broken key piece from my trellis gate key hole and the final bill was exorbitant and amounted to daylight *******. Initially, they were very responsive over WhatsApp when I asked them for a fee quote. The fee estimate was quoted as approximately R950 but when the job was done they charged me R2800. When the locksmith arrived, he asked me if I had a sewing kit as he needed a needle to maneuver into the keyhole. I thought for a R950 fee estimate, the locksmith should have at least had his own equipment for these type of tasks. Nevertheless I went to get a needle for him and in that time, the locksmith managed to remove the key part from the lock using the other spare key for the trellis gate. This took him all of 5 mins. At this point, the locksmith told me the job will cost R2800. When I queried how this was quantified, he told me this is locksmith rates and the estimate is subject to change once they see the job on site. The locksmith did not issue me with an invoice or an itemised description of how the amount of R2800 was quantified. Notwithstanding I had to pay this exorbitant amount, I reached out to the company on their WhatsApp number to please issue me with an invoice and an explanation of how the amount of R2800 was quantified. My WhatsApps were simply ignored. I tried calling through and the lady who answered said that she will get the required documents and send it over ASAP. Nearly two weeks later, and the company has still not provided me with an invoice or an explanation of how the amount of R2800 was quantified. I have followed up numerous times and the response I got from the lady on the WhatsApp line was that "I forgot". Totally unacceptable. Please do not use these ****mers. They will quote you one amount and nearly triple it once the job is done with no explanation or warning. Once the job is done and the money is paid - they will disappear and likely move on to the next customer to ambush.