L
Locallock.co.za
Unclaimed Business
L
Locallock.co.za
Unclaimed Business
1 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
Ranked In Home Services
#5NPS Score
-100Unlikely
Ranking
#5
in Home Services
NPS Score
-100
Recommended: Unlikely
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceCH
Charlotte H
1 reviews | Active since Jan 2020
16 May 2025, 09:21
****mer alert. False advertising. Do not use their services.
Please do not use their services. Not even in an emergency situation. I got in touch with their admin office and explained to them I had an emergency situation and required a quote. They told me that they were available and would send a locksmith out asap who would quote me with the cost of labour and material prior to starting on the work. If we did not accept the quote, we could pay the R190 call-out fee and call it a day. The locksmith they sent through, Juan, came over intoxicated and incoherent. He kept up a very confusing conversation and asked many questions that were not related to the job at hand. He was vulgar and kept trying to scare us into thinking he was not afraid of being violent when a situation called for it. He also continuously invaded our privacy by insisting on walking through the house despite us not needing his assistance on security or other services. We simply wanted a quote on how much it would cost to change the lock. During that time, while he was disruptive and walking through our home, he also went outside several times to get tools and keenly remind us that he is carrying a firearm and he is not afraid of using it. He proceeded to remove our old lock and installed his own as a demonstration of how strong his lock was. Thereafter, he started suggesting that we should rather use his services directly instead of working with his company. That way he could give us better rates as the office rates were very expensive. He then said that he would initially charge us R3900 for the job but because of our trauma, he would discount it to R2700. After seeing how distressed we were with this ridiculous fee, he discounted further to R2300. We informed him from the onset that we had just gone through a traumatic incident and required a quote so that we could see how best to resolve our issue not that we wanted him to come over and do the work. Instead of listening and calmly engaging us, he intentionally took advantage of us by demanding that we pay him for the work and petrol it cost for him to respond to our call. Furthermore, he refused us from calling the office to get clarity on the misunderstanding. When we insisted, he also got on a call and started reporting us to his alleged manager. Once things had calmed down, the office left it to us to negotiate how much we would be willing to pay for the job. We reiterated that we had no intention of paying for more than the call out fee as we were clear that we could not afford any exorbitant prices as we only wanted a quote to assess whether we could afford for the work to be done or find an alternative solution. He not only refused to listen, he kept cutting us off to answer other calls. He went on to state that he had another very expensive job waiting for him and we were wasting his time. We offered him R300 as our final offer as that is all we could afford and he agreed to that but he still wanted us to make a plan for the R2000. We told him he could leave and attend to the other job and then we could continue our negotiations after he was done with the pressing job request. He refused and insisted that we must agree to his terms of paying him R2300 or he would not leave. During this time, he went back to his car twice as a way of attempting to intimidate us with his concealed firearm. We refused to be intimidated and stated that we would pay him the R300 and we would see if it would be possible to raise anything further. We informed him this morning when he called that we cannot afford his R2000 fee and with that he started threatening me over the call. He also sent a voice note trying to paint us out to be the bad guys for not wanting to pay him for an honest job. There was absolutely nothing honest about the way he operates in business. Please be very careful before you let him into your home or accept a quote from their business.
Helpful (0)
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Charlotte H
1 reviews | Active since Jan 2020
16 May 2025, 09:21
****mer alert. False advertising. Do not use their services.
Please do not use their services. Not even in an emergency situation. I got in touch with their admin office and explained to them I had an emergency situation and required a quote. They told me that they were available and would send a locksmith out asap who would quote me with the cost of labour and material prior to starting on the work. If we did not accept the quote, we could pay the R190 call-out fee and call it a day. The locksmith they sent through, Juan, came over intoxicated and incoherent. He kept up a very confusing conversation and asked many questions that were not related to the job at hand. He was vulgar and kept trying to scare us into thinking he was not afraid of being violent when a situation called for it. He also continuously invaded our privacy by insisting on walking through the house despite us not needing his assistance on security or other services. We simply wanted a quote on how much it would cost to change the lock. During that time, while he was disruptive and walking through our home, he also went outside several times to get tools and keenly remind us that he is carrying a firearm and he is not afraid of using it. He proceeded to remove our old lock and installed his own as a demonstration of how strong his lock was. Thereafter, he started suggesting that we should rather use his services directly instead of working with his company. That way he could give us better rates as the office rates were very expensive. He then said that he would initially charge us R3900 for the job but because of our trauma, he would discount it to R2700. After seeing how distressed we were with this ridiculous fee, he discounted further to R2300. We informed him from the onset that we had just gone through a traumatic incident and required a quote so that we could see how best to resolve our issue not that we wanted him to come over and do the work. Instead of listening and calmly engaging us, he intentionally took advantage of us by demanding that we pay him for the work and petrol it cost for him to respond to our call. Furthermore, he refused us from calling the office to get clarity on the misunderstanding. When we insisted, he also got on a call and started reporting us to his alleged manager. Once things had calmed down, the office left it to us to negotiate how much we would be willing to pay for the job. We reiterated that we had no intention of paying for more than the call out fee as we were clear that we could not afford any exorbitant prices as we only wanted a quote to assess whether we could afford for the work to be done or find an alternative solution. He not only refused to listen, he kept cutting us off to answer other calls. He went on to state that he had another very expensive job waiting for him and we were wasting his time. We offered him R300 as our final offer as that is all we could afford and he agreed to that but he still wanted us to make a plan for the R2000. We told him he could leave and attend to the other job and then we could continue our negotiations after he was done with the pressing job request. He refused and insisted that we must agree to his terms of paying him R2300 or he would not leave. During this time, he went back to his car twice as a way of attempting to intimidate us with his concealed firearm. We refused to be intimidated and stated that we would pay him the R300 and we would see if it would be possible to raise anything further. We informed him this morning when he called that we cannot afford his R2000 fee and with that he started threatening me over the call. He also sent a voice note trying to paint us out to be the bad guys for not wanting to pay him for an honest job. There was absolutely nothing honest about the way he operates in business. Please be very careful before you let him into your home or accept a quote from their business.
0
Replies (0)TM
Thato M
1 reviews | Active since Jan 2020
25 Feb 2025, 18:30
A ****! Bad business practice. Don’t ever call these people
If I could give them a 0 I would, never ever call these people out when you have an emergency. I had it in Jan, I googled locksmith around because I didn’t want to go the insurance route I thought it would be longer. Their cheap call out fee is what attracted me however when they get to your place they tell you they can’t give a price yet then they take out your lock only to charge R3800. The WhatsApp line will act like every “independent” contractor charges their own prize and they aren’t involved however they are all in the ****. This is a **** and never fall for it.
Helpful (0)
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Thato M
1 reviews | Active since Jan 2020
25 Feb 2025, 18:30
A ****! Bad business practice. Don’t ever call these people
If I could give them a 0 I would, never ever call these people out when you have an emergency. I had it in Jan, I googled locksmith around because I didn’t want to go the insurance route I thought it would be longer. Their cheap call out fee is what attracted me however when they get to your place they tell you they can’t give a price yet then they take out your lock only to charge R3800. The WhatsApp line will act like every “independent” contractor charges their own prize and they aren’t involved however they are all in the ****. This is a **** and never fall for it.
0
Replies (0)NW
Nicola W
1 reviews | Active since Jan 2020
7 Feb 2025, 09:27
******* locksmith! Don't use!!
Terrible !! Don't use them! they charged over 2000.00 to do a terribly messy job. when I queried the price the guy got irate and rude with me and yelling at me that he's sick of people not wanting to pay. I was simply querying the exorbitant price. I think they're a real *******. I will certainly NEVER call them again! they also don't seem to have any email address to be advised of reviews.
Helpful (0)
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Nicola W
1 reviews | Active since Jan 2020
7 Feb 2025, 09:27
******* locksmith! Don't use!!
Terrible !! Don't use them! they charged over 2000.00 to do a terribly messy job. when I queried the price the guy got irate and rude with me and yelling at me that he's sick of people not wanting to pay. I was simply querying the exorbitant price. I think they're a real *******. I will certainly NEVER call them again! they also don't seem to have any email address to be advised of reviews.
0
Replies (0)DN
Divashin N
1 reviews | Active since Jan 2020
30 Dec 2024, 11:58
DO NOT USE - THEY WILL AMBUSH YOU ON THE FINAL PRICES
Please be aware of using these locksmiths. I used their services to simply remove a broken key piece from my trellis gate key hole and the final bill was exorbitant and amounted to daylight *******. Initially, they were very responsive over WhatsApp when I asked them for a fee quote. The fee estimate was quoted as approximately R950 but when the job was done they charged me R2800. When the locksmith arrived, he asked me if I had a sewing kit as he needed a needle to maneuver into the keyhole. I thought for a R950 fee estimate, the locksmith should have at least had his own equipment for these type of tasks. Nevertheless I went to get a needle for him and in that time, the locksmith managed to remove the key part from the lock using the other spare key for the trellis gate. This took him all of 5 mins. At this point, the locksmith told me the job will cost R2800. When I queried how this was quantified, he told me this is locksmith rates and the estimate is subject to change once they see the job on site. The locksmith did not issue me with an invoice or an itemised description of how the amount of R2800 was quantified. Notwithstanding I had to pay this exorbitant amount, I reached out to the company on their WhatsApp number to please issue me with an invoice and an explanation of how the amount of R2800 was quantified. My WhatsApps were simply ignored. I tried calling through and the lady who answered said that she will get the required documents and send it over ASAP. Nearly two weeks later, and the company has still not provided me with an invoice or an explanation of how the amount of R2800 was quantified. I have followed up numerous times and the response I got from the lady on the WhatsApp line was that "I forgot". Totally unacceptable. Please do not use these ****mers. They will quote you one amount and nearly triple it once the job is done with no explanation or warning. Once the job is done and the money is paid - they will disappear and likely move on to the next customer to ambush.
Helpful (0)
|Replies (0)DN
Divashin N
1 reviews | Active since Jan 2020
30 Dec 2024, 11:58
DO NOT USE - THEY WILL AMBUSH YOU ON THE FINAL PRICES
Please be aware of using these locksmiths. I used their services to simply remove a broken key piece from my trellis gate key hole and the final bill was exorbitant and amounted to daylight *******. Initially, they were very responsive over WhatsApp when I asked them for a fee quote. The fee estimate was quoted as approximately R950 but when the job was done they charged me R2800. When the locksmith arrived, he asked me if I had a sewing kit as he needed a needle to maneuver into the keyhole. I thought for a R950 fee estimate, the locksmith should have at least had his own equipment for these type of tasks. Nevertheless I went to get a needle for him and in that time, the locksmith managed to remove the key part from the lock using the other spare key for the trellis gate. This took him all of 5 mins. At this point, the locksmith told me the job will cost R2800. When I queried how this was quantified, he told me this is locksmith rates and the estimate is subject to change once they see the job on site. The locksmith did not issue me with an invoice or an itemised description of how the amount of R2800 was quantified. Notwithstanding I had to pay this exorbitant amount, I reached out to the company on their WhatsApp number to please issue me with an invoice and an explanation of how the amount of R2800 was quantified. My WhatsApps were simply ignored. I tried calling through and the lady who answered said that she will get the required documents and send it over ASAP. Nearly two weeks later, and the company has still not provided me with an invoice or an explanation of how the amount of R2800 was quantified. I have followed up numerous times and the response I got from the lady on the WhatsApp line was that "I forgot". Totally unacceptable. Please do not use these ****mers. They will quote you one amount and nearly triple it once the job is done with no explanation or warning. Once the job is done and the money is paid - they will disappear and likely move on to the next customer to ambush.
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Replies (0)MG
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