CH
Charlotte H
Active since Jun 2019
15
Reviews
0
Industries
Reviews
15 reviews11 months ago
****mer alert. False advertising. Do not use their services.
Please do not use their services. Not even in an emergency situation. I got in touch with their admin office and explained to them I had an emergency situation and required a quote. They told me that they were available and would send a locksmith out asap who would quote me with the cost of labour and material prior to starting on the work. If we did not accept the quote, we could pay the R190 call-out fee and call it a day. The locksmith they sent through, Juan, came over intoxicated and incoherent. He kept up a very confusing conversation and asked many questions that were not related to the job at hand. He was vulgar and kept trying to scare us into thinking he was not afraid of being violent when a situation called for it. He also continuously invaded our privacy by insisting on walking through the house despite us not needing his assistance on security or other services. We simply wanted a quote on how much it would cost to change the lock. During that time, while he was disruptive and walking through our home, he also went outside several times to get tools and keenly remind us that he is carrying a firearm and he is not afraid of using it. He proceeded to remove our old lock and installed his own as a demonstration of how strong his lock was. Thereafter, he started suggesting that we should rather use his services directly instead of working with his company. That way he could give us better rates as the office rates were very expensive. He then said that he would initially charge us R3900 for the job but because of our trauma, he would discount it to R2700. After seeing how distressed we were with this ridiculous fee, he discounted further to R2300. We informed him from the onset that we had just gone through a traumatic incident and required a quote so that we could see how best to resolve our issue not that we wanted him to come over and do the work. Instead of listening and calmly engaging us, he intentionally took advantage of us by demanding that we pay him for the work and petrol it cost for him to respond to our call. Furthermore, he refused us from calling the office to get clarity on the misunderstanding. When we insisted, he also got on a call and started reporting us to his alleged manager. Once things had calmed down, the office left it to us to negotiate how much we would be willing to pay for the job. We reiterated that we had no intention of paying for more than the call out fee as we were clear that we could not afford any exorbitant prices as we only wanted a quote to assess whether we could afford for the work to be done or find an alternative solution. He not only refused to listen, he kept cutting us off to answer other calls. He went on to state that he had another very expensive job waiting for him and we were wasting his time. We offered him R300 as our final offer as that is all we could afford and he agreed to that but he still wanted us to make a plan for the R2000. We told him he could leave and attend to the other job and then we could continue our negotiations after he was done with the pressing job request. He refused and insisted that we must agree to his terms of paying him R2300 or he would not leave. During this time, he went back to his car twice as a way of attempting to intimidate us with his concealed firearm. We refused to be intimidated and stated that we would pay him the R300 and we would see if it would be possible to raise anything further. We informed him this morning when he called that we cannot afford his R2000 fee and with that he started threatening me over the call. He also sent a voice note trying to paint us out to be the bad guys for not wanting to pay him for an honest job. There was absolutely nothing honest about the way he operates in business. Please be very careful before you let him into your home or accept a quote from their business.
0 replies
20 months ago
Home-Connect 4c6aa70-mirad Wonderful and swift service Thank you so much to Mirad for his excellent and swift response to my application
Home-Connect 4c6aa70-mirad Wonderful and swift service Thank you so much to Mirad for his excellent and swift response to my application. I sincerely appreciate the effort and look forward to great service from Home Connect.
53 replies
31 months ago
Thank you sincerely to Presha who once again has been such a star throughout the whole process
Thank you sincerely to Presha who once again has been such a star throughout the whole process. From receiving my car, to the updates and until the collection date, the service has been excellent, beyond my expectations. Thank you again and I wish Proline Autobody the very best in all they do
131 replies
34 months ago
Thank you to the incredible team at Proline Autobody, Wynberg
Thank you to the incredible team at Proline Autobody, Wynberg. Presha was incredible throughout the whole process and I am very grateful for the communication and hard work that went into sorting out the damages on my vehicle
60 replies
44 months ago
Missing item and no way to follow up with Hyperli
I am very disappointed with devices from Hyperli. I ordered a set of wireless headphones and a drone but only received the headphones. There is no contact details for customer support and the email advertised on their instagram does not exist. My reference number from the delivery company is P A R 4* 0* 7* 9* 9* 0* 1* 7* 8* 2* My order number from Hyperli: O R D 1* 9* 8* 0* 4* 1* 9* The online service where one can manage their orders does not work either. Please may I receive an update regarding my parcel as I am unable to request a refund through your website.
0 replies
49 months ago
Fraudulent deductions from Flutterwave for food already paid for 2 weeks ago
I am highly disappointed with services from Ubereats. I placed an order on the 9th of April and another on the 15th of April. Both payments were deducted from my account on the same day of the transaction. I woke up this morning to my account sitting in arrears for these two items and an extra charge for the driver’s tip from a company with whom I’ve never contracted: Flutterwave. I am yet to receive any help from UberEats despite reporting the matter as soon as I became aware. I am reporting this transaction as fraud since I had already been charged me for these orders and there’s absolutely no justification for them charging my account again.
0 replies
53 months ago
Thank you for a quick turnaround and excellent customer service
Thank you sincerely to the team at Standard Bank for resolving my queries timeously and with consistent communication. My issue has since been sorted and my funds have been restored. Thank you especially to Clint Peterson for personally handling this matter to completion. A special thanks to the social media team for staying on top of the issues reported on Twitter. I would highly recommend the bank based on my experience and their excellent customer services. Keep it up team. Please remember to inform customers in good time if you experience any downtime with your services
53 replies
53 months ago
Fraudulent banking practices - disappearing cash from inter account transfer due to a system technical error
Standard Bank had some technical issues on the morning of 1 December 2021. A series of transactions made in my account were met with a “technical error” messages however the funds were deducted from my account. I made 3 inter account transfers which produced the same error message however the cash has been deducted from my savings but it is not reflecting in my main account. The bank has noted since then via their Twitter page that their services have been restored but they cannot account for the disappeared amounts. I have several debit orders which are meant to go off at month end but they will not be processed as the money has disappeared without a trace. There have been numerous tweets on social media regarding this issue but as at 17h07, the money has not yet reflected in my account and there’s no explanation from the bank on what happened to my funds. I will be taking this matter up with the ombudsman and I will also formally lodge a fraud complaint regarding the bank’s conduct. This feels like a scam and the bank are being irresponsible in how seriously they are taking this matter
106 replies
57 months ago
5 stars! Excellent service from Rose
Thank you so much to Rose for her excellent customer service. She was friendly, understanding and extremely helpful in clarifying issues I had regarding my policy. I would highly recommend the organisation for women especially those that are at risk of getting cancer or have family members with cancer. Keep up the great job
53 replies
73 months ago
Excellent ongoing service and support
My last review in October 2019 was scathing based on poor service from MWEB. However, I am very glad to say they contacted me, resolved my issue and have been excellent at responding to my queries timeously, especially on Twitter. Thank you sincerely for giving thought and concern to your customers
0 replies
Review Distribution
5 Star
6 (40%)
4 Star
2 (13.333333333333334%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
7 (46.666666666666664%)