OA
Omotayo A
Active since Dec 2024
3
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Reviews
3 reviews1 month ago
TAAG Angola and MyTrip decline a refund (455.94 USD) following flight cancellation by the airline.
TAAG Angola and MyTrip did not want to refund (455.94 USD) I booked a flight from Lagos to Cape Town on the 3rd of April via MyTrip scheduled for the 12th of April. The booking code for the flight is DUAJK3, and the ticket number is: 169-9493577462 Unfortunately the flight was cancelled by the airline two days before departure on the 10th of April. I initially requested for rebooking, but due to the delay from the airline and MyTrip, I requested for a refund on the 21st of April and look for an alternative to travel to Cape Town. 11 days down the line, I am yet to receive a refund. A customer agent from MyTrip stated that the delayed refund is from the airline, as they are waiting for authorisation for the refund from the airline. What is taking TAAG Angola this long to give authorisation and make a refund. Today makes it exactly 22 days since TAAG Angola cancelled the flight and still no refund. I will be making an official complaint with the NCAA if my case is not treated with urgency as it looks like both TAAG Angola did not want to take responsibility and make a refund.
0 replies
15 months ago
Light at the end of the tunnel
Thanks to Prime SA for taking time to review my rejected claim. Looks as if there's a light at the end of the tunnel. Hope it won't be canceled again.
1 reply
15 months ago
Everything changed when it was time to claim
Excellent service from staff and prompt roadside assistance when I had an accident. Gave all the required information and documents required as requested. However, my claim was denied because I could not provide a letter from the agency that issued my license in my home country (a letter that was not a requirement when I register for the insurance policy) the same license that I used to register for the insurance. A license that on several occasion has been checked by traffic police and was verified by the police on the scene. I don’t think Prime SA would be my preferred insurance in the future.
2 replies
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