SL
Sam L
Active since Dec 2024
3
Reviews
0
Industries
Reviews
3 reviews8 months ago
Oxy-gen Pathetic Co. to deal with!
Oxy-gen is taking nearly 2 weeks to do a reversal of a transaction based on my previous post on this site! See correspondence from Oxy-gen below: Dear Mr Lange Your post on Hello Peter is not an accurate reflection of the conversations between you and Veronique. It is clear that you have given her the go ahead to claim for a portable concentrator. We acknowledge that we do not have any Whatsapp records of Veronique confirming the price to you, However Veronique claims that she presented the price to you via telephone. We acknowledge towards the end of June you instructed for the portable concentrator to be cancelled. On 30 th June these instructions were send to our GEMS receivables Controller for Reversal of this claim. We will continue to investigate the calls Veronique had with you. In the interim instructions for this claim reversal will be effected Please contact me if you have any other questions. This is pathetic service to say the least!
0 replies
9 months ago
Oxy-Gen *****sters and *******
My wife was admitted to hospital with a lung issue. Her attending doctor arranged with Oxy-Gen to supply her with a machine for home use when discharged. I (patient's husband) was contacted by Veronique from Oxy-gen to make arrangements for the oxygen machine to be delivered. This was done on 27 June 2025 and everything went according to plan. During my interaction with Veronique, she mentioned that our medical aid ( GEMS) also provides us with benefits for the purchase of our own oxygen machine-under apparatus benefits. I then told her to go ahead and get back to me. Next thing we knew and we get a message from our medical aid informing us that an amount of R42000-00 came from our Apparatus Benefits. Veronique never submitted the quote to us except to inform me that GEMS accepted our claim. I immediately contacted her and told her that this was unacceptable . I instructed her to reverse the claim/transaction. This was never done in spite of correspondence to the following staff at Oxy-Gen: 1 Veronique ( Sales Agent) who then started giving me a cold shoulder. 2. I then escalated matters to Shadley (Regional Supervisor) who completely ignored me. 3. I then contacted Lisa at Head office who despite making promises and apologies still left things unattended. Sad to say the matter still remains unresolved and even though we contacted GEMS they decided not to get involved. We have never received the machine up to this day and we now cannot purchase a much needed apparatus to aid my wife with her Sleep Apnea.
0 replies
16 months ago
East Rand Plastics
I purchased Gabbi Refuse Bin Liners manufactured by east rand plastics. Could not use any of the bags as both sides were open ended. I could not even knot the one side as the bag was just a one- sided piece of plastic. Clearly no quality control measures in place. The company does not even have a contactable email address. Clearly a fly by night operation. Be warned do not buy East Rand Plastic products!
0 replies
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