Michelle G

ROBLOX ALLOWING *****ING MONEY FROM MY ACCOUNT WITHOUT MY AUTHORIZATION

During the early morning hours of 30 December 2024, my child's Roblox account was hacked. The hacker made unauthorized purchases using my child's account - three transactions to be exact. 1. My child had two way authentication so how was her account accessed. 2. Who gave anyone but myself authorization to make purchases using my bank details which was saved on my child's profile. Clearly it is not safe to have your details saved on the application - I have immediately removed the same. I WANT MY MONEY BACK URGENTLY - this was not small change that was taken from my account. I have contacted you yesterday morning, earlier today and I left a voicemail to your offices for a call back but nothing!!!!! Someone needs to get in touch with me urgently.