Dion C

Dont expect this machine to last and do not expect customer support!

Purchased a CNC machine from Juan. Before we went through for any viewing I had explained to him that it is very important for us to have the support. (Spare parts if needed, telephone support). CNC was installed in November and the nightmare started right away. First use of the machine and the bearings gave in. Spoke to Juan who gladly assisted onsite and offsite (He assisted with cut out letters using his own machine for a job we needed the very same day). The machine did not do well moving through the bed with ease. After repair we did get support to be honest but that was short lived. Second use of the machine and it followed the same route. Cannot cut items throughout the entire bed and bearings gave in. Had two calls with Juan then no calls or reply's to text messages afterwards. We pleaded with Juan for support, even requested we take the machine to him for guidance but GHOSTED. Visited his "showroom" but it seems everyone is trained to ignore who arrives. We now have a CNC that's of no use. The business ethics from Rhino Machine Manufacturing is extremely poor. Should anyone wish to purchase a machine there is an extremely high possibility you will have issues.