KK
Khulani K
Active since Jan 2025
3
Reviews
0
Industries
Reviews
3 reviews1 month ago
Incorrect charge and non assistance
I was incorrectly charged and now my emails and calls are getting ignored. Time periods have lapsed and I’ve sent all my info and I told different things and unfulfilled promises.
0 replies
3 months ago
Capitec bank *****sters bank.
This is by far the worse experience I’ve ever had with a bank. On the 19 of December 2025 - I used the gautrain and paid via tapping using my phone. I legit left from Hatfield to Midrand (off peak) which is about R62. I tapped out again on upon my arrival and the transaction was successful. On the 22cnd I received a notification whilst inside my home telling me that R260!!!! Has been deducted from my account. Shocked by this notification I immediately called Capitec and they blocked my card and advised me to go get a new one which is what I did. I was told a case would be opened and it was and I was given a case reference number. I was told to wait 7-14 days pending investigation. Capitec did not get back to me nor give me updates and the time period had lapsed so I decided to go to my nearest branch. To my surprise the bank consultant told me that my case was closed and after I explained everything to her and sent physical proof (in which I will be posting to warn others about this dangerous bank). She then sent it to there head office and said another case has been made and I should wait another 7-14 days. Tonight I received emails telling me that the case is closed and that I did not report the matter in time there’s nothing that they can do since the money was removed from the Capitec bank which is still a point that I’m struggling to understand since the gautrain business is a large company and I doubt their main bank is Capitec. I’m so frustrated with this Capitec bank that its so repulsive. I was told they would investigate and speak to the gautrain station and if I’m telling the truth they would get my funds back to me or charge me 50 for not telling the truth basically (cause they wouldn’t have found the funds). All the proof was right in front of them the entire time- from my screenshots to my bank statement. Now they have the audacity to tell me that I was right but they can’t do anything about the funds. They also state that I didn’t report the incident in time which is a lie and on their part took too long with their investigation that they blamed they 10 year customer. This relationship has broken down immensely and I won’t be spreading lies to customers that I come across. My very experience will be echoed across all platforms loudly because no one deserves for their money to go missing or ****** and not be held accountable nor want to take responsibility. I highly recommend a bank that knows what it’s doing. We work too hard to have Capitec bank misappropriate our funds without compensation.
392 replies
15 months ago
Vodacom continues to rip its loyal customers off.
I’m very annoyed. The entire year last year Vodacom has been pushing me away due to their lack of customer service, but I’m going to focus on just this year 2025 only! On or about the 4-5 of January I bought 1 GB data which finished in 10 minutes, same time I bought another gig and the same thing happened. I booked R4 airtime twice and I didn’t get anything 😡. Okay fine I then decided since I got home I’ll buy 20GB for my router. Two days later it finished 🤯😳. I bought the gigs on the 6th of Jan 2025 @ 10:41, by the 8th of Jan it was finished @12pm. The only thing connect was my phone! How ??????!!!!!! I have another small router (used for traveling) that has 5GB every month and that one lasts me 7 days. That I understand cause I track my usage! I decided to call Vodacom customer care and a lady by the name of Happiness Msibi (Vodacom contractor) went carefully read my statement from date and time of purchase till supposed depletion of the data. She told me herself that from the system she could see how much data was used and we thus calculated everything and it amounted to 17.3 gigs used! What about the rest😤. She also mentioned amounts randomly taken which can’t be accounted for since on my device I’m able to see how much was used from purchase time till depletion! When she ran out of excuses she hang up the phone and didn’t call back because she couldn’t answer what was going on. I’ve been a Vodacom user since birth literally but now I’m considering moving and informing others to do the same! This is money that we are taking about and Vodacom keeps ripping its customers off almost every time. It seems as if it’s a **** or they enjoy it. I’ve taken screen shots of everything including the calculations that I did with Happiness. The disclaimer is that all calls are recorded for security purposes and all. I hope you will account because I’m fed up and I refuse to remain silent no more! This must change and Vodacom must account for such ********* behavior and deliberate actions against its loyal customers. It’s distasteful!
168 replies
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1 Star
3 (100%)