HK
Hennie K
Active since Feb 2011
11
Reviews
0
Industries
Reviews
11 reviews17 months ago
BAD BAD SERVICES AND SUPPORT
I think Takealot is losing it since Amazon entered the South African market. I ordered an item from the online store and they delivered the incorrect item which is approx R 600.00 cheaper. I log a return and the return collected. Two days later I received sms that the replacement item will be delivered a week later, which I was not happy with but accept it at the time because mistakes happens. Exactly a week later I received the replacement item and to my surprise when i opened the box I find the exact item I return as incorrect product. HOW STUPID. I scheduled another return for credit after I spoke to a call center consultant who dropped the phone call. Now I have to wait maybe another 7 days for my full refund is I am lucky. LET SEE I think this will be the last i purchase from Takealot. IF THEY WILL MIND, SLOW DOWN MY REFUND AND TAKE OTHER CUSTOMERS MONEY. because that is what the are doing very well !!!!
0 replies
40 months ago
MTN STINKS
I think MTN stinks. They do not worry about their customers and only want to make and take money from their customers. I request a copy of a call, then they told me their terms and conditions are they will send the recording to a store and I have to listen to the call at the store. When I ask for the terms and conditions, I was referred to legal department where nobody answered the call and just say the voicebox is full good by. THAT IS CUSTOMER SERVICES TO THE ATMOST- IT STINKS. Unforgunately the know it is a mission to change networks because they are all the same. MONOPOLY
0 replies
48 months ago
HomeLoan Application Ref: 7002015
I have applied for a re advance on my home loan on the 08th April 2022. All was approved, all documents was signed and returned immediately. Not one word of communication regarding the status of the application or documents required. I have to call every day with the consultants just saying it will be escalated to the correct department. To today I do not have a clue on the progress of the pay-out of the funds. It has now been a month since the application was submitted. All I know it has been approved and all documents Pre-advance payout request and insurance docs were submitted as requested. I have a call reference 08972821 where I requested for a manager or supervisor to call me back. Till today no call received. It seems that Standard Bank want me to move my bond, which should not be a problem. The only calls I received from Standard bank after submitting the application is someone who want ot sell me either insurance and want me to move my bank accounts to them In my life of 62 years I have not receives such poor unprofessional and untrustworthy service from any financial institution in South Africa. I have received every time I spoken to a consultant different stories. One tell me I must go to a branch the other tells me all is OK will be escalated. I would appreciate if a manager in the home loan department can all me and just inform me if they going to pay the funds.
74 replies
57 months ago
Telkom Cancellation and accounts
Telkom Accounts Department is useless. I been trying since August 2019 to get the services cancelled and Telkom keep on sending me invoices. In February 2020 I received email confirming that the services was cancelled backdated 04 September 2019. Now I am getting threatening calls and text messages from attorneys that I owe Telkom money. Call the call center and could not get passed the agents to speak to supervisor. Agent promise that supervisor will call back. Still no reply.
0 replies
62 months ago
Absolutely pathetic service.
I order new credit cards on 27 February 2021 and request to be delivered to the Clearwater Mall branch. On 03 March 2021 I received a text message that my cards are ready at the Westgate Mall branch. I called and spoke to consultant by the name of Thabang on 11 March 2021. He informed me that he need to cancel the cards and order new cards and I have to pay for the new cards again. I already have to pay for the first order. I informed him that is not my mistake, why should I pay for Nedbanks mistake. He said that his manager by the name of Abigail will call me back to resolved this matter. On 13 March 2021 I called again and spoke to a consultant by the name Zine who was not very helpful and could not realy help me and informed me she will get manager to call me back. On 18 March 2021 I called again and spoke to a consultant by the name of Percy who also informed me that he had to order new cards and I will be liable for the cost thereof. I insist that he send me an email where the charges will be zero for the second order. He informed me that he opened a case no: 45247378.
0 replies
63 months ago
Vodacom -
I have signed up 20 data lines. I already had sim cards (prepaid) which were migrated to the new contracts. The lady was very helpful in the beginning and I suppose eagerness. She insure med there will be no connection fees. A lie. Her name is Amanada Ragaih. Since then I bombard her with request for the credits. Every time she informed me she has escalated the issue. She said she has no contact details for me to contact. Her response is either "Escalate the issue", Ask the department to call you". It is now 6 months and I am still awaiting the credits. I am on the verge to stop my complete debit order until such time the issue is resolved. Once the contract is signed, there is no after sales ervice.
112 replies
85 months ago
BE AWARE
Be aware. Quick to take your money however when they damage your flooring they do not want to take responsibility. Absolute disgusting.
0 replies
123 months ago
Bad Service
I visit the used car section yesterday 23/03/2016 and consult with Joe regarding a vehicle Jeep Wrangler. I gave him all the details required and ask him to work a deal.<br> <br> He has not called me back once. Every time I have to call him and then his response was that his managers are working on it. I went to the floor again today nd I saw Mr Hope(Manager) who straight tod me that another customer came in and he have an application on the vehicle yesterday afternoon. <br> <br> I feel that if Joe and his manager did their jobs and came back with the figures what the vehicle cost and what the trade in will be I could have submit my application before the other client.<br> <br> I feel that I was treated absolutely badly and I am a customer of McCarthy. I have bought three new vehicles from this dealership and still I am treated badly.<br> <br> Maybe I should in future just avoid any McCarthy dealerships, which won't worry you because I assume you have enough customers to be concerned about one (me).<br> <br>
75 replies
123 months ago
Samsung S7 & VR
Please can you appoint a courier service who can handle the deliveries of your promotion items and not deliver only promises to your clients.<br> <br> As I feel now, you may keep the VR and I will return the phone to MTN and move on. <br> <br> Waybill number for World Net express SAMVR04614. Promised now for the 3rd day delivery.<br> <br> Please tell me how can I cancel this with the phone as I will go back to apple. I as happy with apple
75 replies
123 months ago
POOR SERVICE - SAMSUNG VR
I think the company has taken on a project they cannot handle. SAMSANG VR deliveries.<br> I receive email on 16 March 2016 with waybill number and promise delivery within 3 days. I called Tuesday 22 March 2016 and according to the waybill I should get delivery today. NO DELIVERY.<br> <br> I called 23 March 2016 and all the excuses in the world and promise they will delver today. At 17:00 I called and spoke to Ryno and he apologise as all of the others I spoke to and promise I will get the delivery first think tomorrow. I am still waiting.<br> <br> I called again every time I mentioned Samaung VR I get put through to a different person as this person does not handle the Samsung distribution.<br> <br> Please can somebody tell me which year I will get my delivery????
75 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
4 (36.36363636363637%)
1 Star
7 (63.63636363636363%)