Gary P

Seriously frustrated and disappointed

My bike was involved in an accident in July 2024 and the insurance company said it must go to the nearest dealership. This unfortunately happened to be this company. I took the bike to them in july and was told they would assess and supply the necessary quotation. The quote took ages as they were short staffed, so I was told. We eventually got the quote after me having to chase after them. Long story short, they promise to provide updates, these are never forthcoming. Messages are answered with little or no information, excuses are in abundance. You cannot get hold of the dealer principle to voice your frustration and find some form of support. He is protected species and hides under a bundle of staff. It is now the middle of January and I still do not have my bike nor do I have any indication of when it might be ready. This has been the most frustrating period and a really bad experience with them. There are 99 emails between myself and HD CT and I still have no idea when my bike will be ready.