Andre' Cleenwerc

Durbell Auto--The Worst

Please people, don't ever buy a car at Durbel Auto. You will be sorry. Rather take your money and burn it, that will be a cheaper option. I purchased an A3 audi TFSI from them. There were problems with the vehicle that they were supposed to sort out, but never did before I signed for the vehicle. It was then in and out of there "so called" mechinics which was Heystadt Motors which is a bunch of CLOWNS. They overfilled the oil in the engine by more than 2 litres and couldn't sort out the EPC issue, which I then took to one of my friends that owns his own place. He found the problem which I relayed to the dealership owner, Riko. Before that, Haystadt Motors was telling me that the turbo actuator is faulty. I then took it apon myself to go buy one, which they fitted and then told me that it is also faulty( this part was bought new at a revowned retailer that specializes in vw parts), so i went to Barons and bought a genuine part that also did not solve the problem. So that exercise cost me over R3000, which they are refusing to refund unless I give them the new vw part and put the old one back on my car, which i refuse to do. Then, the real problem, the turbo waste gate housing was worn(thats why the EPC light was on). After weeks of back and forward and them trying to find the cheapest way of repairing it, They get their BACK YARD mechanic to sort the problem out at my premises(dont think he has a workshop). Again the vehicle is standing for over 2 weeks. By this point I owned the vehicle for 3 months and had only driven it for about 2 weeks. They refuse to give a lone vehicle, so I and my bussiness had to suffer this inexcuseable affair. There back yard mechanic eventually abandoned my vehicle, not after he broke the high pressure fuel pump, which I also had to buy and finish the vehicle off myself. Now they are saying I broke the fuel pump and refuse to refund me the R6300 it cost me. I can go on and on, But please read this review and spend your money somewhere else. DO NOT PURCHASE A VEHICLE AT DURBELL AUTO. Riko, the owner is the worst person to deal with. These were only a few of the faults that had to be sorted out on the vehicle.