GS
Gerhard S
Active since Jan 2025
2
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0
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Reviews
2 reviews7 months ago
Sevruga Restaurant - disappointing experience
I would like to bring the following to your attention and I am not sure how I should write a review explaining my experience. I attended on 23.8.25 evening the Fleetfood Mac music show which included a dinner (booked online) with a friend at the Sevruga Restaurant (1 Dock Rd, Waterfront, Cape Town). Before the event started we ordered a glass of red vine and one of the staff members accidentally poured this glass of redvine over my trouser and jacket. This person apologised and disappeared. Shortly after another staff member came with a new glass of red vine. I asked if I could speak to this person who spilled the red vine over my clothes and shortly after this person came to the table. I asked him what happens next and in return he asked where I am coming from since I have an accent. I answered that I have been living and working in Cape Town for the past 20 years and asked him for his name. He then responded with "Mathew". I then asked for the full name and he answered why I want to know his full name? I asked again what his full name is and he answered "Mathew Lucas" and that he is the manager on duty. Shortly after I was handed over by another staff member a paper with an email address (info@sevruga.co.za) and was informed that I should send them the bill for the cleaning of my clothes. A few days later I brought both items (trouser and jacket) to a dry cleaner who charged 278 ZAR for the cleaning of the stains. It took me 2x30min to bring the stained clothes to and a few days later from the dry cleaner. I wrote an email on 28.8.25 to Sevruga (info@sevruga.co.za) requesting the cleaning costs (278 ZAR) as well as the time spent (800 ZAR for 1 hour of my time) therefore asked to pay a total amount of 1078 ZAR to my bank account. Nothing happened, no response from the restaurant. 2 weeks later (12.9.25) I sent a reminder to info@sevruga.co.za asking for the settlement of my expenses. Nothing happened, no response from Sevruga. I then involved a friend who gave me the contact details of the Executive Assistant from Sevruga, a certain Ms Tharien Koen, who contacted Mr.Mathew Lucas who then transferred an amount of 278 ZAR for the cleaning to my account. I then reached out again to Ms Tharien Koen who told me that on 22.9.2025 that the arrangement was solely to cover the cleaning expenses and that they would not pay for any time spent to bring the clothes to and from the cleaner since this was not part of the agreement. She then gave me the contact details of the Ops manager (nicholas@sotr.co.za) which I have not contacted since the decision came obviously from him. There was never any "agreement" about what to pay and what not. I am pretty disgusted about this experience and how they try not to take responsibility over a damage caused. I ask you for your advice how to further pursue this matter.
0 replies
15 months ago
******* device, ******* company
In Nov 2024 I purchased an item (Hot Octopuss Pulse Solo Essential device) at a company called my***ualhealth.co.za. I took it out of the box and noticed after turning it on that it stops after approx. 10 sec. I then charged it fully but the problem was still the same. I mailed the company a few times and on 11. Dec 2024 they sent a driver to collect the item which did not work from the beginning. Since then nothing happened. I wrote 4 emails since then and requested an explanation what is going to happen - no answer. I expected them to contact me and either offer a new device or to refund me and give the money back. Now, I have no device, no info and paid a lot for nothing.
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