RH
Raymond H
Active since Jan 2025
3
Reviews
0
Industries
Reviews
3 reviews6 months ago
****MERS
In December last year I purchased a EDU unit from ECU Express , I drove from their offices to the mechanic who installed it and let me know that it was faulty , 3 days later I returned the unit to them and explained the unit was faulty , I was told they would test it and get back to me , after many phone calls and messages I eventually after 2 weeks got a message to say that the unit was faulty due to a spike , after many non returned calls and messages I eventually got hold of the owner 3 months later who said he would get back to me with in an hour he wanted to find out what was going on , 3 weeks later I had still heard nothing and called him again he then informed me that the unit was brought back faulty and there would be a charge so my refund would be less than what I paid , another 2 months past I never heard anything again about my refund or the return of the unit I paid for Faulty or not I then called Mr Ron the owner once again but this time he just said he doesn't recall anything and would get back to me , it's been almost 11 months since I paid for the faulty unit , other than the one message I received about the unit being faulty I have never received a call back from them regarding the refund or the return of the faulty unit and I am not holding my breath that I will ever receive the refund or the unit the staff are not helpful at all and the owner is just as bad their client service is non existent and the quality of the products they sell or supposedly repair is shocking the test results they give are very inaccurate and somewhat contradictory for anyone that wants to have a unit repaired or to purchase a new /second hand ECU or EDU I recommend you don't use ECU Express they are ****mers and are more than happy to take your money
0 replies
15 months ago
No communication or service
After many phone calls and messages it's now been 4 weeks and still not one single person has contacted me back to let me know when the issue will be resolved , the service was fantastic , until the funds were paid over from that second on the service and communication has been worse than poor it is non existent before you pay over a cent to these people rather find an alternative company there are many at least you will not have the same issues 100s of us are sitting with with ECU Express
0 replies
15 months ago
Very poor business ethics and service
I contacted Ron about my EDU he was very quick to say they have stock and it would be R6000 , I went to the branch and I took my old EDU with with testing to make sure that , this was the issue with my car , I was called 2 hours later and told the EDU was faulty beyond economic repair , so I would need the replacement unit. So I paid the money and took the unit to the mechanic, with in 20 min of me leaving the mechanic called me and said the unit is faulty could I please bring my old unit back , I took it to him within 30 min he called and said my car is running it was a small problem with the EDU that has now been repaired , I contacted ECU express and informed them that the unit was faulty and I was brining it back , I was told that they would have to test the unit and this would take 1 day (mine was tested in 2 hours ) and once testing was done they would give me feed back the next day , 3 days past so I called them and was told the technician will call me with in the hour to explain it's now been a further week and no call from the technician or Ron who now doesn't answer messages or calls and still no refund. I would not recommend this company to anyone and further more I will be taking the case to the motor Aumbustman as well
0 replies
Review Distribution
5 Star
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4 Star
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3 Star
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2 Star
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1 Star
3 (100%)