Chris M

Threats of ************ and assault after job "completed" without approval

Pinnacle were contacted to assist with a quotation for 2 garage doors that were badly installed after an insurance claim. They arrived on site and began making adjustments and "replacing" parts which they claimed weren't "heavy-duty". They failed to submit a written or oral quotation and commenced the repairs on their own accord having claimed that "someone" on site gave them the go-ahead. An invoice was submitted for R14500 which included replacement of roller bearings, pulleys, alignment of tracks, refitting of brackets, reprogramming of motors and re-tensioning of springs. When I discussed it with their manager, he kept saying he will give a discount to which I didn't agree too as this job was never authorized. I believe it was the owner who then contacted me, and we had a disagreement, and he was then due to come to my house to remove all parts. He then told me that R7000 was his lowest offer and I said that besides the lack of authorization the costs were very overinflated and they didn't leave behind the old parts to prove that anything was replaced as I had seen that some pulleys were still the old ones from the previous installation as they were bent from that and it was obvious that they weren't brand new. I equated that the parts (if actually installed) amount to R3040 and when I queried how they can justify R11500 for a 1.5hr installation I was told that it is what they charge and that I am a cheap skate and a ***** as I am refusing to pay. I made a payment of R4740 and sent it through then I was threatened with assault for me and my family and that they would make me pay one way or another and I would be caught when I least expect it. If you read through the Hello Peter complaints with regards to other experiences with pinnacle Services, it all makes sense that these people are known to do this. I have had to record the conversation and lay a case of ************ with SAPS in the event that the owner intends to carry out his threats.