Ashleigh W

TOUGHEE SCHOOL SHOE

Bought my daughter a school shoe toughees in November 2024 as it was her orientation day on the 3rd of December starting school reason being I bought the shoe in November I always only buy toughees my 1st Daughter who is 10 now as always being wearing toughees and never had I ever had a problem like this . So her orientation day was from 8am to 10am got home one school shoe was starting to peel tool it back (note I did nit even keep the receipt because I did not think I would ever have this problem as I've never had a problem with toughees )anyway in the store the girl says oh yes I remember you , you came with your daughter anyways they change the shoe give me another one now it's back to school my daughter has only worn the shoe from Wednesday to Friday I take the shoe back the whole shoe is peeling (not they gave me a receipt for the 1st refund and told me keep it as it has 6months guarantee) They refuse to give me my money back they need toughees to authorize it 1st and it takes about 7days but not telling me if I'm going to get my refund then the Manager says they will have to see because this is the is the second time and how do they know if I did but it from there, 1stly I wouldn't drive to a store I did not buy it from Secondly toughees is not suppose to do this in a matter of 3 days(note I drop my kid off at school 8am and pick her up at 12 so she is not running around waiting for me whole day at school) He says he has children and all kids kick shoes I said yes they do but toughees is not suppose to be peeling like this I will never Buy from Selfast again they are selling **** toughees , why would I waste my time and energy and petrol driving to a store I did not buy it from really come on .