Felix B

The****** used a different, harsher treatment than booked just cos

I booked a 60-minute Dermalogica facial specifically for my sensitive, medicated skin, but the experience was not as expected. The the****** was really sweet at first and i felt comfortable going in. However, the treatment ended after just 30 minutes, and I noticed that a harsher, generic product range was used instead of Dermalogica. When I queried the treatment, the the****** falsely claimed the receptionist had booked the wrong treatment, even though my booking was confirmed correctly. As I came out of the treatment room, I overheard her asking the receptionist to change the booking to match what she had done and to remove my initial correct booking. She also claimed that the facial she performed was their "usual facial," but it wasn’t even listed on their treatment menu and as a result she seemed to make up and discuss the new cost with the receptionist on the spot. The service was unhelpful, dishonest, and left my skin worse off. Incredibly disappointed, would not recomend.