Anmeline F

Van Biljoens - Business gone down

Did not even want to give this business the one star I had to in order to proceed with the review. My late father only believed in this business. They are not at all what they used to be and should change their name. My mom sent her dishwasher and fridge in for repairs in Nov 2024. The fridge did not make cold anymore. About a week later she received her fridge back. The invoice showed a long list of work done on it. She did not have electricity as she just moved into a new place. The next day she realised that the problem was not fixed and the fridge still did not work and was also damaged on the inside. They came to collect it again. After many phone calls from her and myself, they promised that it will be fixed and delivered before she leaves for the holidays. We told them that they should rather come and collect their loan frifge and pay the money back to her. A promise was made to deliver it that same day, but this did not happen. She only received it back in January. The fridge now do make cold, but completely freezes up. There is a huge block of ice inside in the back. So here we go again trying to get it fixed. I wish we read these reviews before using them. More problems after than before. She could have sold it and bought herself a new one. She did however sold the dishwasher after she paid for it almost the same amount as a new one cost her. Although it spinned properly, it wanted to walk out the door. Did not sent this back as we already had too many issues with this business. The receptionist were rather rude with my mom when she phoned to enquire about the status if things. I got involved because I thought it was because she is a pensioner. The lady was more professional when I phoned, but only after she realised that I was not happy. Do not use this business. It is not the Van Biljoens of the past