RB
Ruan B
Active since Jan 2025
2
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Reviews
2 reviews15 months ago
Bad service
I am writing to express my extreme disappointment and frustration with the service my family and I received during our visit to Sibaya Casino on [December] to watch the "Groot Grotman" show. After the show, it started raining, and despite my father's efforts, the casino refused to provide an umbrella or golf cart to assist my elderly grandparents (78 and 82 years old), who have serious medical conditions, including heart problems. This lack of consideration forced them to walk in the rain, which unfortunately led to them falling ill shortly after. Fortunately, they survived, but it was a frightening ordeal. To make matters worse, later that evening, my mother (40) slipped and fell at Spur, located within the casino, injuring her back and leg. She also has pre-existing medical conditions, including severe back problems, which makes this incident even more concerning. I was shocked by the apathy displayed by the staff at both establishments. When I followed up with the Operations Manager, Vincent, he promised to offer a gesture of goodwill, but it appears to be an empty promise. Instead, someone else called me offering a meal at Spur for my family of 10, with a ridiculous offer of R200 per person, which I declined. I am appalled by the lack of compassion and responsibility shown by Sibaya Casino and Spur. It's unacceptable that they did not take our situation seriously, especially considering the potential risks to my grandparents' health. I would appreciate it if you could look into this matter and take necessary actions to address the shortcomings in your services. I hope to receive a sincere apology and adequate compensation for the distress caused to my family.
0 replies
15 months ago
BAD SERVICE
I am writing to express my extreme disappointment and frustration with the service my family and I received during our visit to Sibaya Casino on [December] to watch the "Groot Grotman" show. After the show, it started raining, and despite my father's efforts, the casino refused to provide an umbrella or golf cart to assist my elderly grandparents (78 and 82 years old), who have serious medical conditions, including heart problems. This lack of consideration forced them to walk in the rain, which unfortunately led to them falling ill shortly after. Fortunately, they survived, but it was a frightening ordeal. To make matters worse, later that evening, my mother (40) slipped and fell at Spur, located within the casino, injuring her back and leg. She also has pre-existing medical conditions, including severe back problems, which makes this incident even more concerning. I was shocked by the apathy displayed by the staff at both establishments. When I followed up with the Operations Manager, Vincent, he promised to offer a gesture of goodwill, but it appears to be an empty promise. Instead, someone else called me offering a meal at Spur for my family of 10, with a ridiculous offer of R200 per person, which I declined. I am appalled by the lack of compassion and responsibility shown by Sibaya Casino and Spur. It's unacceptable that they did not take our situation seriously, especially considering the potential risks to my grandparents' health. I would appreciate it if you could look into this matter and take necessary actions to address the shortcomings in your services. I hope to receive a sincere apology and adequate compensation for the distress caused to my family.
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
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3 Star
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2 Star
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1 Star
2 (100%)