Nabeelah J

Complaints on Customer Service

I would like to express how deeply upsetting the customer service was at the Polar branch Gatesville in Carrick Road this afternoon. It was my first time going into the store and no where was there any signage or instruction on how to place your order. I stood in line with the 5L ice cream from the freezers in store and by the time I came to the till point I was angrily told how I should have placed my order for the king cones and lollies earlier, which how could I have possibly known this beforehand. The store was full and the Cashier by the surname Rawoot kept telling me why the worker bringing the items out got so mad because I did not know the process. She then proceeds to abruptly talk to me with an attitude explaining what I should do when coming in. The store was full and I felt it was not an appropriate time to tell the Cashier off, out of respect that she was older than me. I cannot express how angry I felt leaving the store making my experience horrible! I treated the cashier with utmost respect only saying “ok” because I was taken aback by her way of speaking. Please educate your staff on customer service mannerism. Thank you.