DD
Debt & Credit Fix SA Debt & Credit Fix SA
Active since Jan 2025
2
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2 reviews13 months ago
South Africa please DO NOT USE Zoho!
Since our last review we left on the 28th of January our issue has still not been resolved. After how many weeks of trying to get them to acknowledge our payment and allocate it (which they could not find or we were told the payment on our side), they finally informed us that they have received it. We requested that they allocate our payment so that we can resume using the CRM. They advised that they cannot do that and will refund it to us. We provided them with the bank details and was told that the refund will be done. We were finally getting our refund and it will take 3-5 working days. That was 2 weeks ago! We have phoned customer services numerous times. Either no one answers the phone, or they tell you they will forward your call to the relevant person/department and again, NO ONE ANSWERS. Also get told to send an email, which you have to keep on sending and you are lucky enough if you get a reply. Someone was supposed to phone me back yesterday and that hasn't happened either. So please do not use Zoho as they have terrible customer service, cannot resolve account queries nor can they do something simple as a refund.
0 replies
15 months ago
Bad Service - Do Not Use Them
We are laying a complaint as we have paid via EFT on 20th of January 2025. Proof of payment was emailed to Zoho numerous times and also numerous times via the live chat on their website. Two hours after we made payment, our services was disconnected. It is now the 28th of January 2025 and we still have no service and we cannot do business. We keep getting the run around and they cannot confirm where our payment is. The money was not returned to our account nor was it a failed payment. The money is out of our account and no one can tell us where it is. Our bank has advised us that should it have been returned it would have been in last week already. Bottom line is, it is impossible to sort and they are not doing anything to help, no back end service, no support team, client comes last. This is extremely bad service from Zoho. Will not recommend them to anyone. Very unprofessional service received!!!!! Clearly do not care about there CLIENTS!!!!!
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