DA
Deirdre A
Active since Jan 2025
2
Reviews
0
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Reviews
2 reviews6 months ago
Obnoxious and very unprofessional
I have never ever dealt with such an obnoxious person. Mike is so rude and runs his workers down over the phone to clients. I was told the truck would arrive between 9 and 10 and when i called Mike at 10:10 he had to call his driver only to be told they had to do a second trip foe their first client. When the finally arribved after 13:00 they packed the truck so badly that I had to hire a trailer to fetch the rest of my stuff. A very bad experience overall
71 replies
15 months ago
*****ulent Accommodation
6 Oct - I made a booking with The Licious in Salt Rock on the booking.com app. I received a message from the property requesting full payment to secure the booking from 29 December to 3 January. The payment of R15 750 was to be made directly into The Licious Capitec bank account. It was paid in full. 27 Dec 19:42 - I messaged the property enquiring what the cost will be for an additional guest. 28 Dec 22:07 - The property advised that the booking had been cancelled on 16 Dec and that booking.com was supposed to advise me of the cancellation. I asked who cancelled the booking and only received a response almost 1.5 hours later 23:27 - The property advised that the booking was cancelled because "the unit was shut down until the 5th it was not only this booking that was affected..." and that I must contact booking.com customer service Booking.com then recommended another property in Njekane with is 13km away from Ballito, completely not what we wanted, no beach or sea view as it's inland. 29 Dec 00:52 - The property requested that I send my banking details on the booking.com app so that they can process the refund within 5 days 7 Jan - I enquired on Whatsapp about the refund and the response was "I'm so sorry for the delay, I'm will make a follow up with my partner I will update you shortly" That was the last response I received on Whatsapp to any of my follow ups. The calls to the Whatsapp number do not get answered and the number on booking.com is off 20 Jan 17:51 - Sent a message via booking.com app to the property requesting feedback on the refund or I will be laying a charge of ***** 18:55 - The property finally responds and advises that they have requested booking.com to refund on the property's behalf and that "***** is a big word" and I will definitely be refunded. 21 Jan - The property asked me to follow up with booking.com to send the property an e-mail with my banking details, despite having provided the property with my banking details, so that they can update my details for the refund. I then get told that the property is having issues in sorting the refund until the second week of February. The last communication with booking.com customer service was 7 days ago when I sent my bank statement as proof that I paid the property directly and to ensure that they had all my banking details to process the refund. I have also asked booking.com why this property is still allowed to advertise on their site and was told that they will "investigate" DO NOT BOOK THIS PROPERTY, THEY'RE ****S AND ****MERS
0 replies
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1 Star
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