Z
Zamambo
Active since Jan 2025
4
Reviews
0
Industries
Reviews
4 reviews14 months ago
Beware: ************ Rental Agency - Charging Exorbitant Fees and Ignoring Tenant Concerns
I am writing to warn potential tenants about the appalling business practices of Monolith Estates. My experience with them has been nothing short of disastrous. Despite the lease agreement clearly stating that fair wear and tear would be taken into account, they saw fit to charge me a minimum of R1850 for painting, whereas there was no damages to walls or property. This blatant disregard for the terms of the lease is unacceptable and demonstrates their complete lack of integrity. Furthermore, their communication skills are virtually non-existent. They consistently ignore my queries and concerns, and when I finally managed to get a response, they **** and/or mix up utility charges with tenants from other addresses. It's essential to demand documentation of charges before making any payments, as they seem to have a tendency to inflate costs. I am currently exploring legal options to address these injustices and would advise anyone considering renting through Monolith Estates to think twice. Their ************ business practices and blatant disregard for tenant rights make them an agency to avoid at all costs. Do not trust them, and do not rent through them. You have been warned.
0 replies
14 months ago
Appalling Customer Service and Infringement of Rights - Considering Legal Action
I am writing to express my outrage and disappointment at the appalling customer service I received from Home Connect. My experience has been marred by incompetence, neglect, and a blatant disregard for my rights as a customer. On January 29th, 2025, I submitted an application for fibre, requesting activation by February 1st, 2025, due to work requirements. Despite the application being approved, I was informed that the previous tenant's active line would delay my activation until March 1st, 2025. After multiple calls and escalations, I was finally assisted by a tech team member who temporarily resolved the issue. However, on February 10th, 2025, the line was deactivated without warning, leaving me without internet and no recourse. The lack of communication, empathy, and accountability from Home Connect's customer service and operations team has been staggering. I was told that rights of clients matter that that of mine as a non-paying customer - basically insignificant, and that I had to wait. This is unacceptable. The emotional distress, financial constraints, and potential job loss caused by Home Connect's negligence are substantial. I am considering taking legal action to protect my rights and seek compensation for the harm caused. I warn potential customers to beware of Home Connect's subpar service and disregard for customer rights. Until they demonstrate significant improvements, I would advise against using their services.
106 replies
14 months ago
REF: IUQS50N I really appreciate your time and dedication to having my issue resolved
REF: IUQS50N I really appreciate your time and dedication to having my issue resolved. Khule should be celebrated for his efforts and ensuring I am sorted by the weekend.
53 replies
15 months ago
Shannon ref: 911697 Services, rep was very kind and helpful
Shannon ref: 911697 Services, rep was very kind and helpful. Efficient and understood & resolved issue well.
53 replies
Review Distribution
5 Star
2 (50%)
4 Star
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3 Star
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1 Star
2 (50%)