CK
Chavon K
Active since Jan 2025
3
Reviews
0
Industries
Reviews
3 reviews2 months ago
Outstanding customer service
The Dealer Principal, Keevin Peters, personally contacted me and advised that he was not previously aware of the concerns I had been experiencing with my vehicle. Upon becoming aware of the situation, he immediately expressed genuine concern for the safety of my children and myself. Rather than offering temporary fixes, Keevin proposed a long-term solution by placing me into another vehicle to ensure complete peace of mind. Hyundai Automotive South Africa (Hyundai Bellville) proceeded to settle my existing vehicle, and I have since refinanced into a Hyundai i20. The team worked extremely hard to secure a better deal for me. The entire transition process was handled efficiently, transparently, and professionally from start to finish. Communication was clear, timelines were respected, and I felt supported throughout. I would like to place on record my sincere appreciation to Keevin Peters and his team for: • Taking immediate ownership of the matter • Prioritising my family’s safety • Providing a decisive and fair resolution • Restoring my confidence in the brand Initially, I had reservations regarding my experience. However, Keevin’s leadership and customer-focused approach have completely changed my perception of Hyundai. His actions reflect what true customer service excellence should look like. This resolution demonstrates accountability, integrity, and commitment to customer satisfaction at the highest level. Thank you for turning a difficult situation into a positive outcome.
0 replies
2 months ago
Outstanding Service Recovery – Hyundai Bellville
After experiencing ongoing issues with my vehicle, the Dealer Principal personally contacted me once he became aware of the situation. He expressed genuine concern for the safety of my children and myself and immediately took ownership of the matter. Instead of offering temporary fixes, he proposed a proper long-term solution. Hyundai Automotive South Africa – Hyundai Bellville settled my existing vehicle and assisted me in refinancing into a Hyundai i20. The team worked incredibly hard to secure a better overall deal for me. The entire process was smooth, transparent, and professionally handled from start to finish. What stood out most was: • Accountability at leadership level • Genuine concern for customer safety • Fast and decisive action • Clear communication throughout Initially, I had reservations about the brand due to my experience. However, the way this was resolved has completely changed my perception. This is what true customer service recovery looks like. Thank you to the Dealer Principal and the Hyundai Bellville team for restoring my confidence and prioritising my family’s safety. Highly recommended.
0 replies
15 months ago
Unfair Labour Practice & Brining the Company Name into Disrepute : OK Oakdale (Alexandra St, Oakdale, Durbanville Road) under the management of Jodi Petstana.
OK FOODS * Good day, I hope this email finds you well. My name is Tyron Hammond, and I am formally lodging a complaint regarding unfair labour practices I have experienced at OK Oakdale (Alexandra St, Oakdale, Durbanville Road) under the management of Jodi Petstana. I approached Jodi Petstana, the "store manager", and asked if there is any work available, as i have just relocated from JHB and just Matriculated.Jodi Petstana confirmed that there are a few positions available and that i commence training at OK Oakdale on Monday, 13 January 2025. However, I was not provided with any formal documentation regarding this training, which has now become evident as an intentional act to avoid compensating me for services rendered. From Monday, 13 January 2025, to Saturday, 18 January 2025, I performed full-time duties across various departments, including the liquor section and perishables. On Saturday at 17:00, Jodi informed me that my services were no longer needed but did not arrange for any payment. Upon questioning his actions, my guardian approached Jodi in-store to demand my rightful compensation. Jodi acknowledged that his actions were ********* and *******, confirming that the accounts employee was unavailable. He requested that I return to the store on Monday, 20 January 2025, to collect my payment. However, when I arrived, I was informed that Jodi had already left for the day. After 2 attempts to reach him, I was finally able to have a telephonic conversation with Jodi, where he assured me that my payment would be made on Tuesday, 21 January 2025. As agreed, I will be at the store later today to collect the payment. Should Jodi not be unavailable, I request that my compensation be left with a reliable supervisor to prevent further delays. I attached a breakdown of my hours worked and rate of pay for Jodi to ensure full compliance with fair labour practices. I also wish to highlight that Jodi has misrepresented the situation by stating: "As discussed and agreed to with Tyron, this was a training opportunity. Upon completion of his training, he would have put the store as a reference on his CV. That was the agreement made. No other agreement was made." This claim is entirely false, as I was never informed that this was an unpaid position, nor would any persons in their right mind have agreed to work full hours under strenuous conditions without any compensation. It is unreasonable and ********* for any company to exploit individuals, particularly young job seekers, under the pretense of training without pay. This ******** and exploitative practice has now brought the company’s reputation into disrepute, as well as the OK brand as a whole. I strongly urge that a formal investigation be conducted into this matter to ensure that no other young individuals entering the job market are subjected to similar unfair treatment. I appreciate your immediate attention to this complaint and look forward to your response regarding the corrective action to be taken.
53 replies
Review Distribution
5 Star
2 (66.66666666666667%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
1 (33.333333333333336%)