HB
Hyundai Bellville
Unclaimed Business
HB
Hyundai Bellville
Unclaimed Business
13 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Hyundai Bellville faces significant criticism around poor communication, unresolved vehicle faults, and undisclosed accident histories on pre-owned cars. Multiple customers report broken promises from the Dealer Principal, Keevin Peters, and sales staff including Godfrey Messina and Alu. Service department delays, dishonest job assessments, and lack of follow-up are recurring complaints. However, isolated positive experiences highlight exceptional efforts by salesperson Alfred Ncube and a notable vehicle replacement resolution led by Keevin Peters, showing the dealership can deliver when leadership engages proactively.
Performance(last 12 months):
TrustIndex
0
Ranking
#44
in Automotive
NPS Score
-100
Recommended: Unlikely
Review Distribution
2.2|13 Reviews
May '25 - Apr '26
5(33.3%)
4(0%)
3(0%)
2(0%)
1(66.7%)
5(33.3%)
4(0%)
3(0%)
2(0%)
1(66.7%)
Frequently Asked Questions About Hyundai Bellville
Based on recent customer reviews, Hyundai Bellville faces significant criticism around poor communication, unresolved vehicle faults, and undisclosed accident histories on pre-owned cars. Multiple customers report broken promises from the Dealer Principal, Keevin Peters, and sales staff including Godfrey Messina and Alu. Service department delays, dishonest job assessments, and lack of follow-up are recurring complaints. However, isolated positive experiences highlight exceptional efforts by salesperson Alfred Ncube and a notable vehicle replacement resolution led by Keevin Peters, showing the dealership can deliver when leadership engages proactively.
Hyundai Bellville has a TrustIndex of 0 out of 10 on Hellopeter, based on 13 reviews in the last 12 months. Hellopeter has tracked Hyundai Bellville across 34 total reviews. How is the TrustIndex calculated? →
Recent reviews (13)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceS
SM
1 reviews | Active since Jan 2020
26 Feb 2026, 07:16
Horrible Service
Horrible Service. Brought in my car for 150km service. Day after leaving, my air-conditioning did not work. Brought it back, and they suddenly tell me that the air-conditioning needs servicing and that I must pay for it. Very unfair that it was not picked up and suddenly got not to work after service when it was working perfectly before the service.
Helpful (0)
|Replies (0)S
SM
1 reviews | Active since Jan 2020
26 Feb 2026, 07:16
Horrible Service
Horrible Service. Brought in my car for 150km service. Day after leaving, my air-conditioning did not work. Brought it back, and they suddenly tell me that the air-conditioning needs servicing and that I must pay for it. Very unfair that it was not picked up and suddenly got not to work after service when it was working perfectly before the service.
0
Replies (0)CK
Chavon K
1 reviews | Active since Jan 2020
20 Feb 2026, 15:11
Outstanding customer service
The Dealer Principal, Keevin Peters, personally contacted me and advised that he was not previously aware of the concerns I had been experiencing with my vehicle. Upon becoming aware of the situation, he immediately expressed genuine concern for the safety of my children and myself. Rather than offering temporary fixes, Keevin proposed a long-term solution by placing me into another vehicle to ensure complete peace of mind. Hyundai Automotive South Africa (Hyundai Bellville) proceeded to settle my existing vehicle, and I have since refinanced into a Hyundai i20. The team worked extremely hard to secure a better deal for me. The entire transition process was handled efficiently, transparently, and professionally from start to finish. Communication was clear, timelines were respected, and I felt supported throughout. I would like to place on record my sincere appreciation to Keevin Peters and his team for: • Taking immediate ownership of the matter • Prioritising my family’s safety • Providing a decisive and fair resolution • Restoring my confidence in the brand Initially, I had reservations regarding my experience. However, Keevin’s leadership and customer-focused approach have completely changed my perception of Hyundai. His actions reflect what true customer service excellence should look like. This resolution demonstrates accountability, integrity, and commitment to customer satisfaction at the highest level. Thank you for turning a difficult situation into a positive outcome.
Helpful (0)
|Replies (0)CK
Chavon K
1 reviews | Active since Jan 2020
20 Feb 2026, 15:11
Outstanding customer service
The Dealer Principal, Keevin Peters, personally contacted me and advised that he was not previously aware of the concerns I had been experiencing with my vehicle. Upon becoming aware of the situation, he immediately expressed genuine concern for the safety of my children and myself. Rather than offering temporary fixes, Keevin proposed a long-term solution by placing me into another vehicle to ensure complete peace of mind. Hyundai Automotive South Africa (Hyundai Bellville) proceeded to settle my existing vehicle, and I have since refinanced into a Hyundai i20. The team worked extremely hard to secure a better deal for me. The entire transition process was handled efficiently, transparently, and professionally from start to finish. Communication was clear, timelines were respected, and I felt supported throughout. I would like to place on record my sincere appreciation to Keevin Peters and his team for: • Taking immediate ownership of the matter • Prioritising my family’s safety • Providing a decisive and fair resolution • Restoring my confidence in the brand Initially, I had reservations regarding my experience. However, Keevin’s leadership and customer-focused approach have completely changed my perception of Hyundai. His actions reflect what true customer service excellence should look like. This resolution demonstrates accountability, integrity, and commitment to customer satisfaction at the highest level. Thank you for turning a difficult situation into a positive outcome.
0
Replies (0)CK
Chavon K
1 reviews | Active since Jan 2020
19 Feb 2026, 06:44
Outstanding Service Recovery – Hyundai Bellville
After experiencing ongoing issues with my vehicle, the Dealer Principal personally contacted me once he became aware of the situation. He expressed genuine concern for the safety of my children and myself and immediately took ownership of the matter. Instead of offering temporary fixes, he proposed a proper long-term solution. Hyundai Automotive South Africa – Hyundai Bellville settled my existing vehicle and assisted me in refinancing into a Hyundai i20. The team worked incredibly hard to secure a better overall deal for me. The entire process was smooth, transparent, and professionally handled from start to finish. What stood out most was: • Accountability at leadership level • Genuine concern for customer safety • Fast and decisive action • Clear communication throughout Initially, I had reservations about the brand due to my experience. However, the way this was resolved has completely changed my perception. This is what true customer service recovery looks like. Thank you to the Dealer Principal and the Hyundai Bellville team for restoring my confidence and prioritising my family’s safety. Highly recommended.
Helpful (0)
|Replies (0)CK
Chavon K
1 reviews | Active since Jan 2020
19 Feb 2026, 06:44
Outstanding Service Recovery – Hyundai Bellville
After experiencing ongoing issues with my vehicle, the Dealer Principal personally contacted me once he became aware of the situation. He expressed genuine concern for the safety of my children and myself and immediately took ownership of the matter. Instead of offering temporary fixes, he proposed a proper long-term solution. Hyundai Automotive South Africa – Hyundai Bellville settled my existing vehicle and assisted me in refinancing into a Hyundai i20. The team worked incredibly hard to secure a better overall deal for me. The entire process was smooth, transparent, and professionally handled from start to finish. What stood out most was: • Accountability at leadership level • Genuine concern for customer safety • Fast and decisive action • Clear communication throughout Initially, I had reservations about the brand due to my experience. However, the way this was resolved has completely changed my perception. This is what true customer service recovery looks like. Thank you to the Dealer Principal and the Hyundai Bellville team for restoring my confidence and prioritising my family’s safety. Highly recommended.
0
Replies (0)L
Lorencia
1 reviews | Active since Jan 2020
7 Feb 2026, 17:21
I have made an appointment for an alarm to be installed in my Hyundai Venue
I have made an appointment for an alarm to be installed in my Hyundai Venue. After getting a quote 2 days prior. I arrived at 7am on Friday, the day of the scheduled appointment, as also confirmed via a message from Hyundai, waited in the queue, car was booked in. Only to receive a call 3,5hours later to say that the alarm had to be ordered, i needed to first pay a deposit, and that the part would only arrive on Monday to be fitted on Tuesday. How was this never communicated to me? Not even when I physically went to thr dealership on Monday to enquire about the cost and received the quote? I dont even want to start with how they ignore you while sitting in the reception area. But they can quickly call you to try and sell you a vehicle.
Helpful (0)
|Replies (0)L
Lorencia
1 reviews | Active since Jan 2020
7 Feb 2026, 17:21
I have made an appointment for an alarm to be installed in my Hyundai Venue
I have made an appointment for an alarm to be installed in my Hyundai Venue. After getting a quote 2 days prior. I arrived at 7am on Friday, the day of the scheduled appointment, as also confirmed via a message from Hyundai, waited in the queue, car was booked in. Only to receive a call 3,5hours later to say that the alarm had to be ordered, i needed to first pay a deposit, and that the part would only arrive on Monday to be fitted on Tuesday. How was this never communicated to me? Not even when I physically went to thr dealership on Monday to enquire about the cost and received the quote? I dont even want to start with how they ignore you while sitting in the reception area. But they can quickly call you to try and sell you a vehicle.
0
Replies (0)JM
Joey M
1 reviews | Active since Jan 2020
22 Dec 2025, 12:20
Outstanding service
This dealership has been SO helpful ! They picked up issues that the selling dealership dismissed! Had i know there was a branch in Bellville i would've definitely bought my car by them instead of the original one. O really appreciate the assistance i got from Bellville! They restored my faith in dealerships!
Helpful (0)
|Replies (0)JM
Joey M
1 reviews | Active since Jan 2020
22 Dec 2025, 12:20
Outstanding service
This dealership has been SO helpful ! They picked up issues that the selling dealership dismissed! Had i know there was a branch in Bellville i would've definitely bought my car by them instead of the original one. O really appreciate the assistance i got from Bellville! They restored my faith in dealerships!
0
Replies (0)MM
Mandie M
1 reviews | Active since Jan 2020
27 Nov 2025, 16:10
Unfair dismissal
On the 24th of July, we signed a contract with Hyundai Automotive a five month contract that was supposed to end on the 31st of December for the automotive sales program. After signing the contract, we attended training. The training lasted for three weeks, and we were paid for that period. However, when the time came for us to go to our allocated dealerships, we were told that the program had been paused. The general manager even said he was not aware of the program. This confused us because they were the ones who hired the johannesburg facilitators to come to Cape Town to train us. They were also the ones booking hotels, cars, and flights for those facilitators but suddenly they claimed to know nothing about the program. After that, they dismissed us unfairly without any written notice or a signed termination document. So we decided to take the matter to the CCMA. Our lawyers requested a settlement covering the remaining four months of our contract, but they said they did not have the money. We also personally went to N1 City to ask about the program, and they told us that the issue was not financial. They said management was divided some wanted the program, some didn’t and once they sorted that out, we could return to work. We accepted that explanation, but after that, they stopped communicating with us completely until we involved a lawyer. Once the matter reached the CCMA, the company offered a settlement of R3,000. We rejected it because our contract stated we were supposed to earn R6,000 per month. We then requested R12,000, but they said they didn’t have the money. Eventually, we agreed to accept a settlement of R6,000. They asked us to send proof of our bank details, which we did. Our lawyer also sent the necessary documents and judgments to them. They then told us to expect payment on the 25th of this month . Everything seemed fine at that point. Today is the 27th, and we still have not received the payment. They are now telling us we must wait another 10 days. It’s clear they are playing mind games with us because, after we took the matter to the CCMA, they suddenly announced that they would be conducting new interviews for the same 10 positions. This was shocking, especially because they never communicated with us until we got legal representation. Before that, we would email them repeatedly, and they would never respond.
Helpful (0)
|Replies (0)MM
Mandie M
1 reviews | Active since Jan 2020
27 Nov 2025, 16:10
Unfair dismissal
On the 24th of July, we signed a contract with Hyundai Automotive a five month contract that was supposed to end on the 31st of December for the automotive sales program. After signing the contract, we attended training. The training lasted for three weeks, and we were paid for that period. However, when the time came for us to go to our allocated dealerships, we were told that the program had been paused. The general manager even said he was not aware of the program. This confused us because they were the ones who hired the johannesburg facilitators to come to Cape Town to train us. They were also the ones booking hotels, cars, and flights for those facilitators but suddenly they claimed to know nothing about the program. After that, they dismissed us unfairly without any written notice or a signed termination document. So we decided to take the matter to the CCMA. Our lawyers requested a settlement covering the remaining four months of our contract, but they said they did not have the money. We also personally went to N1 City to ask about the program, and they told us that the issue was not financial. They said management was divided some wanted the program, some didn’t and once they sorted that out, we could return to work. We accepted that explanation, but after that, they stopped communicating with us completely until we involved a lawyer. Once the matter reached the CCMA, the company offered a settlement of R3,000. We rejected it because our contract stated we were supposed to earn R6,000 per month. We then requested R12,000, but they said they didn’t have the money. Eventually, we agreed to accept a settlement of R6,000. They asked us to send proof of our bank details, which we did. Our lawyer also sent the necessary documents and judgments to them. They then told us to expect payment on the 25th of this month . Everything seemed fine at that point. Today is the 27th, and we still have not received the payment. They are now telling us we must wait another 10 days. It’s clear they are playing mind games with us because, after we took the matter to the CCMA, they suddenly announced that they would be conducting new interviews for the same 10 positions. This was shocking, especially because they never communicated with us until we got legal representation. Before that, we would email them repeatedly, and they would never respond.
0
Replies (0)DD
Darren D
1 reviews | Active since Jan 2020
11 Nov 2025, 14:46
Hyundai Bellville
How do you get a major service done where they tick everything is fine on your car. Things that is not even in the car gets ticked as checked. My car could not stay in 2nd gear but all other gears work, because I still have warranty I took my car the next day in to hyundai bellville and they have my car now for 3 months just lying to me everytime. For this 3 months I must call most of the time otherwise i dont hear from them. There is everytime someone new working on my car. New stories, new guys working on the car. In this 3 months i now hear that no gears work everything around the gearbox is also damage and I get a quote of 95k. I drove my car to the place and now the whole gearbox dont work. This place can really not be trusted. They mentioned that the damages is due to my wheel laying a bit keep in mind this is after a major service where they check brakes and everything but cant mention that the wheel is laying. If it now was the wiper they would call you and ask you if they can change it but they left the wheel till now that there is a problem with my gearbox now thats the cause but only my 2nd gear didnt work all other gears work.
Helpful (0)
|Replies (0)DD
Darren D
1 reviews | Active since Jan 2020
11 Nov 2025, 14:46
Hyundai Bellville
How do you get a major service done where they tick everything is fine on your car. Things that is not even in the car gets ticked as checked. My car could not stay in 2nd gear but all other gears work, because I still have warranty I took my car the next day in to hyundai bellville and they have my car now for 3 months just lying to me everytime. For this 3 months I must call most of the time otherwise i dont hear from them. There is everytime someone new working on my car. New stories, new guys working on the car. In this 3 months i now hear that no gears work everything around the gearbox is also damage and I get a quote of 95k. I drove my car to the place and now the whole gearbox dont work. This place can really not be trusted. They mentioned that the damages is due to my wheel laying a bit keep in mind this is after a major service where they check brakes and everything but cant mention that the wheel is laying. If it now was the wiper they would call you and ask you if they can change it but they left the wheel till now that there is a problem with my gearbox now thats the cause but only my 2nd gear didnt work all other gears work.
0
Replies (0)MK
Melanie K
1 reviews | Active since Jan 2020
3 Nov 2025, 15:45
A BIG NO TO HYUNDAI BELLVILLE👎🏼 WORST SERVICE EVER
Worst experience EVER What was supposed to be a joyous celebration turned out to be a nightmare. On 10th September we bought a pre owned car, grand i10 at Huyandai Bellville. Through Godfrey Messina, our sales man. We did not have the car for 2weeks when we realize the car is licking water. Bear in mind. The petrol flip did not work, back light had a crack, aircon making weird sounds, we did not have a luggage cover, the splash shield was loose and we did not receive the spare keys and extra remote. My husband now had to spend all of his off days at Hyundai Bellville. They took the car in On a Monday saying all of the above mentioned will be fixed the next day. The next day, late afternoon we are told they still waiting for parts. The Friday I msg Godfrey, to asked how far they are with the care, Godfrey telling me the car is done he forgot to call me🤣🤣🤣 what a joke. The Monday morning my husband check the water just to realize the fault is still there and worst this time. He let the dealership know, and telling them my concerns as I'm driving the car and by then I was scared already of driving the car should anything happen and I'm alone. So which means they only fixed the petrol flip, the back light and gave the spare key and remote. We than requested that they cancel the car and Godfrey and Keevin advised that they will do a special settlement and give me a new car. The communication was BAD from here it went worst. They don't reply to emails, calls, messages. I had to go to Hyundai Bellville on two occasions to get answers. And than promises are being made, and lies being told. I told Godfrey and Keevin, I'm not driving the car, so now we paying for a car that is faulty and I'm paying for ubber to and from work. Last week Friday Keevin promised me I'll be sorted with a new car the Saturday. Keep in mind I parked the Grand i10 at Bellville Huyandai, gave them the keys cause I said I'll rather exchange that car than driving it like that. The Saturday, I'm calling no calls, even Keevin keep pressing the calls off on the number he gave me. Finally I got hold of him before 13h00. His now the most arrogant and trying to shift the blame on everyone except himself. I told him, like I said to him the Friday. Should he not stick by his promise the Saturday he must pay the settlement and cancel the contract. He still trying to be rude and force his way. I disconnect my call. I emailed the next week no answer. Godfrey, no respond on his WhatsApp. Today I call Keevin Peters at Huyandai Bellville. Asking him how far are they with closing our deal, cause the bank say they didn't pay the settlement yet. Keevin, feel the need to tell me, "I didn't do anything. I left everything as is cause you told me I must leave everything. So I didn't bother with your stuff. Im just waiting for you to say see me in court" now I have a question? Is this the reaction of a Dealership Principal? The responds, it is a great concern. He is a down fall for the whole of Hyundai Bellville. I will NEVER recommend anyone to them. So now, I'm paying for a car that is at Huyandai Bellville. And no communication no nothing from Godfrey Messina and Keevin Peters. He is waiting for me to take him to court? So this is what is happening and they getting away with it? Because why is he so eager for me to take him to court? I'm definitely taking this further.
Helpful (0)
|Replies (0)MK
Melanie K
1 reviews | Active since Jan 2020
3 Nov 2025, 15:45
A BIG NO TO HYUNDAI BELLVILLE👎🏼 WORST SERVICE EVER
Worst experience EVER What was supposed to be a joyous celebration turned out to be a nightmare. On 10th September we bought a pre owned car, grand i10 at Huyandai Bellville. Through Godfrey Messina, our sales man. We did not have the car for 2weeks when we realize the car is licking water. Bear in mind. The petrol flip did not work, back light had a crack, aircon making weird sounds, we did not have a luggage cover, the splash shield was loose and we did not receive the spare keys and extra remote. My husband now had to spend all of his off days at Hyundai Bellville. They took the car in On a Monday saying all of the above mentioned will be fixed the next day. The next day, late afternoon we are told they still waiting for parts. The Friday I msg Godfrey, to asked how far they are with the care, Godfrey telling me the car is done he forgot to call me🤣🤣🤣 what a joke. The Monday morning my husband check the water just to realize the fault is still there and worst this time. He let the dealership know, and telling them my concerns as I'm driving the car and by then I was scared already of driving the car should anything happen and I'm alone. So which means they only fixed the petrol flip, the back light and gave the spare key and remote. We than requested that they cancel the car and Godfrey and Keevin advised that they will do a special settlement and give me a new car. The communication was BAD from here it went worst. They don't reply to emails, calls, messages. I had to go to Hyundai Bellville on two occasions to get answers. And than promises are being made, and lies being told. I told Godfrey and Keevin, I'm not driving the car, so now we paying for a car that is faulty and I'm paying for ubber to and from work. Last week Friday Keevin promised me I'll be sorted with a new car the Saturday. Keep in mind I parked the Grand i10 at Bellville Huyandai, gave them the keys cause I said I'll rather exchange that car than driving it like that. The Saturday, I'm calling no calls, even Keevin keep pressing the calls off on the number he gave me. Finally I got hold of him before 13h00. His now the most arrogant and trying to shift the blame on everyone except himself. I told him, like I said to him the Friday. Should he not stick by his promise the Saturday he must pay the settlement and cancel the contract. He still trying to be rude and force his way. I disconnect my call. I emailed the next week no answer. Godfrey, no respond on his WhatsApp. Today I call Keevin Peters at Huyandai Bellville. Asking him how far are they with closing our deal, cause the bank say they didn't pay the settlement yet. Keevin, feel the need to tell me, "I didn't do anything. I left everything as is cause you told me I must leave everything. So I didn't bother with your stuff. Im just waiting for you to say see me in court" now I have a question? Is this the reaction of a Dealership Principal? The responds, it is a great concern. He is a down fall for the whole of Hyundai Bellville. I will NEVER recommend anyone to them. So now, I'm paying for a car that is at Huyandai Bellville. And no communication no nothing from Godfrey Messina and Keevin Peters. He is waiting for me to take him to court? So this is what is happening and they getting away with it? Because why is he so eager for me to take him to court? I'm definitely taking this further.
0
Replies (0)