Melanie K

A BIG NO TO HYUNDAI BELLVILLE👎🏼 WORST SERVICE EVER

Worst experience EVER What was supposed to be a joyous celebration turned out to be a nightmare. On 10th September we bought a pre owned car, grand i10 at Huyandai Bellville. Through Godfrey Messina, our sales man. We did not have the car for 2weeks when we realize the car is licking water. Bear in mind. The petrol flip did not work, back light had a crack, aircon making weird sounds, we did not have a luggage cover, the splash shield was loose and we did not receive the spare keys and extra remote. My husband now had to spend all of his off days at Hyundai Bellville. They took the car in On a Monday saying all of the above mentioned will be fixed the next day. The next day, late afternoon we are told they still waiting for parts. The Friday I msg Godfrey, to asked how far they are with the care, Godfrey telling me the car is done he forgot to call me🤣🤣🤣 what a joke. The Monday morning my husband check the water just to realize the fault is still there and worst this time. He let the dealership know, and telling them my concerns as I'm driving the car and by then I was scared already of driving the car should anything happen and I'm alone. So which means they only fixed the petrol flip, the back light and gave the spare key and remote. We than requested that they cancel the car and Godfrey and Keevin advised that they will do a special settlement and give me a new car. The communication was BAD from here it went worst. They don't reply to emails, calls, messages. I had to go to Hyundai Bellville on two occasions to get answers. And than promises are being made, and lies being told. I told Godfrey and Keevin, I'm not driving the car, so now we paying for a car that is faulty and I'm paying for ubber to and from work. Last week Friday Keevin promised me I'll be sorted with a new car the Saturday. Keep in mind I parked the Grand i10 at Bellville Huyandai, gave them the keys cause I said I'll rather exchange that car than driving it like that. The Saturday, I'm calling no calls, even Keevin keep pressing the calls off on the number he gave me. Finally I got hold of him before 13h00. His now the most arrogant and trying to shift the blame on everyone except himself. I told him, like I said to him the Friday. Should he not stick by his promise the Saturday he must pay the settlement and cancel the contract. He still trying to be rude and force his way. I disconnect my call. I emailed the next week no answer. Godfrey, no respond on his WhatsApp. Today I call Keevin Peters at Huyandai Bellville. Asking him how far are they with closing our deal, cause the bank say they didn't pay the settlement yet. Keevin, feel the need to tell me, "I didn't do anything. I left everything as is cause you told me I must leave everything. So I didn't bother with your stuff. Im just waiting for you to say see me in court" now I have a question? Is this the reaction of a Dealership Principal? The responds, it is a great concern. He is a down fall for the whole of Hyundai Bellville. I will NEVER recommend anyone to them. So now, I'm paying for a car that is at Huyandai Bellville. And no communication no nothing from Godfrey Messina and Keevin Peters. He is waiting for me to take him to court? So this is what is happening and they getting away with it? Because why is he so eager for me to take him to court? I'm definitely taking this further.