LM
Lekgetho M
Active since Jan 2025
2
Reviews
0
Industries
Reviews
2 reviews10 months ago
I’m over the moon ...
I’m over the moon with the service I got when I was updating my policy ,the consultant was very helpful and made sure to explain everything in detail to get a clear understanding of my updated details , king price forever.
53 replies
15 months ago
Amateurish, unprofessional and horrible service with lack of customer service
On the 29th of January 2025 around 16:30 my mother and l went to xtra clothing and shoes in Boksburg to purchase work jeans and as I was shopping around through the aisle I saw a black Reebok vest priced R125,99 from R799,99 and took two medium and small because I was not sure which one was going to fit me, and one of the floor associates from the next aisle requested to see the one of the vests that I was holding then laughed to my face saying that I won’t buy the vest for that price on the marked down tag(label). She then left the path and upon appearance she returned with a white lady who is her assistant manager or manager I assumed. The lady was exceptionally discourteous and didn’t even have the decency to introduce herself prior to getting the vest and grabbing the discount tag of the vest without even explaining or acknowledging that there has been a mistake on the price shown on the label. I then asked why did she remove the label and she said because that is not the price I should pay and didn’t even bother explaining or acknowledging that there’s an issue and that the price displayed is incorrect, and that I will have to use the other label that is left on the vest which was the original price. I told her that by law of the consumer protection act, I will have to pay the price that was on the vest as that is the price displayed and that’s what I should pay as a customer. I was shocked and disappointed when they saw her squashing the label and put it in her back pocket, showing no respect and unprofessionalism through her actions . I quote according to the cpt” consumers have the right to demand paying the lower price for goods displaying two varying prices suppliers are not permitted to charge consumers the higher price for the same goods.” The white lady even had the guts to tell me that even if I wanted to buy the item at that price, no one at the tills will help me with my purchase. I went to the office next to the entrance door hoping to get a person that understands customer service or in charge of the store so that I can explain what just happened, but things got worse when I was told that all the price tags on the vest are a mistake and as given an ultimatum by Morne of getting 30% discount or leave the store, but that also was not good enough for me and proved to me that there’s absolutely no customer service and staff members are not well trained. They clearly have no idea or lack knowledge of the consumer protection act. It would be much appreciated if the management team would view the camera footage to see for themselves what I had went through as a customer.
53 replies
Review Distribution
5 Star
1 (50%)
4 Star
0 (0%)
3 Star
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2 Star
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1 Star
1 (50%)