Julia B

Worst experience

Our experience for honda was honestly the poorest service we have received. We explicitly told them the issues we were experiencing with our car upon arrival for our service. We had booked our car in for a service and to fix two other problems we were experiencing. We did a test drive with the mechanic and he said he knew what the problem was. When we booked the car in we explained Celine that it is urgent as we live 3 hours from Durban and we only booked accommodation for 3 days for the car to be serviced. On day 3 of honda having our car we contacted them to find out when the car would be ready as we were leaving that day and we were told it would be completed by 12-1pm. We got picked up by their driver at 12:30 and was told by Celine the car should be almost ready by the time we arrive at Honda. We got to Honda and sat in the waiting room until 2pm and still no one had come to speak to us about an update on our car. We had to go and ask. We had been dealing with Celine the entire time and not once did she update us on our car but 2 other staff members did I’m not sure of their names but the lady called herself julz and even offered for us to stay in their spare room as we explained we were 3 hours from Durban and our car wasn’t ready. At 3pm we went to ask for an update and only then was it explained to us that there was an issue and the mechanic had to go get parts and will only be back at 4pm. We only got our car after 4:30pm. When the mechanic gave our car back he explained that everything was sorted. We left Honda and drove onto the highway and our car was still giving us the same problem. We called Honda and the mechanic told us the clutch problem will take 2-3days and we needed the car back urgently, but not once was this explained that they problem was not actually fixed and we were driving back 3 hours at night so we asked if the car is safe enough to drive back and his response was “ya you should get back.” We then asked what about after that and he said he can’t promise that it will last. A few days after the service we received a call asking how our experience was and to rate our satisfaction and we explained our situation and how we were not satisfied and were told they would get the manager to contact us and we have still not been contacted. We are now awaiting another bill from another mechanic as honda did not fix the problem which did not actually take 2-3days as they explained. Would not recommend this place to anyone. The only good thing I can say about this place is Julz and her husband who had seen we had been waiting awhile and actually came to give us updates