Anna-Louise Willers

Bad service

We made a booking for Christmas lunch 2024. We had to pay in advance which we immediately did when we received the invoice. We paid the amount of R2,024.00 and our booking was confirmed. Subsequently Christmas lunch was cancelled due to a lack of interest. They did try to inform me about the cancellation, however did not have my contact details, save from an e-mail address at my office. At that time I was already on leave and did not have access to my emails at work. We arrived at the hotel on Christmas day and was informed about the cancellation. Since the 27th of December 2024 to date I have been struggling to get refunded. I made numerous phone calls to numerous employees at the hotel. Every time I am being informed that they will either get back to me or the payment has been approved and will be loaded on the system for payment. To this day no payment has been forthcoming. The only deduction that can be made is that the hotel is facing financial difficulties and is unable to refund us for something that we had to pay for but never enjoyed. I will not recommend this hotel to any of my friends or business partners.