Welma S

Bad service

Since last year October I had a problem accessing the portal as it indicated ‘U do not exist ’. I made contact with Jacques Woest, the contact person given to me. I followed up in November 2024 with no luck as he was still investigating the situation. Phoned again on 17 December 2024 as still it shows that I do not exist. He promised to fix the problem. I phoned Jacques Woest again on 17 January 2025 as still the online portal showed that I do not exist. Today, 1 February 2025 I spoke to Bhosiso at the contact centre and still the same problem exists. How is it possible for such a big business responsible for people’s money to not be able to get the problem resolved!!!!