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Darrel J
Active since Feb 2025
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2 reviews5 months ago
BUSBUD ****med me.
I enjoyed my booking experience with this app, but I will not be using it ever again. I booked a return trip from Gauteng to Cape Town and though I chose to try it and found the prices for my trip reasonable, my experience on my trip made me regret my purchases. When I got to Cape Town station for my return trip, the bus that I was booked on was nowhere to be found. I was early and when I couldn't find the bus I was to return on, I inquired with the people in charge there and none of them knew of the company that was supposed to transport me back to Gauteng. Earlier in the week, I had thought to change my return trip for a more reputable bus company that would offer me a more comfortable ride home, but upon looking at my ticket saw that the ticket comes without a refund, unlike the BUSBUD website's claims that I could get a refund if I cancel within 24 hours of my trip. You can imagine my chagrin when not only was I not allowed to cancel my trip, but upon arriving at Cape Town station to find that the bus that I was booked to travel on, was not even around. I had booked my return trip to arrive in Gauteng on my wife's birthday today (03 November), but instead missed it due to being ****med by this service. I have purchased another ticket to get home but stayed away from "the convenience" of using an app. This experience has taught me that not only can I not trust this app, but that using a bus to travel is not the way for me in the future.
71 replies
15 months ago
TCM takes more than two and half months to fix car
On 20 November 2024 we had our car towed to TCM because our car was overheating. This was the third time that this happened and we were not going to take back the car like the did the previous times. We heard nothing from them until 06 December 2024. No explanation was given for the delay, but we just assumed that they had many other cars who had been booked prior to our car were being serviced. At first (06 Dec) we were told that they were checking things like the thermostat, but that nothing else seems to be a problem. Again we receive no communication from the dealership or its technician unless my wife who is the owner of our car contacted them and even then would get shunted around when she did get through. On 13 December she was informed that the technician had one more test that they wanted to try. Then there was radio silence until 08 January. Their technician had gone on leave for almost a month and we were not even informed that no one would be working on our car while he was away. On 08 Jan 2025, we get a WhatsApp message from the technician explaining that we will need to replace our gasket - which he had told us was fine on 06 Dec 2024 - for which we would need to cough up +R30 000 of which +R14 000 was for 12 hours of labour. When were queried, because of their earlier assessment given to us that the gasket was fine, they stopped attending to our car. It was only once we contacted Volvo Customer Care that we heard from then again. After another week, they decided that they were going to get in senior technicians and that they would redo the diagnostics on our car. After another week of not getting any news from them, I reached out to Customer Care again only to be informed by the person there, that they were still busy with diagnostics as she could see that they had logged the results from other tests that they had done. Eventually, the owner contacted me to explain that they are sorry for the delay with getting our car fixed, but that they are baffled by our car, as they can find no reason for the car overheating. This week, they finally through in the towel and sent off our car to individual auto shop (Silverton Radiators) who is not a Volvo technician and is not affiliated to Volvo, to see if they could identify why our car was overheating. Surprise, surprise that business reported that the problem with our car is that the gasket is blown! Tom Campher Motors keeps being nominated and then winning the title of Volvo Dealer of the Year Award, Volvo Service Dealer of the Year Award, as well as Volvo Sales Dealer of the Year Award and yet, this is what I have experienced there. I still have not yet heard from TCM about my car, although I am assuming that I will hear from them soon, with an invoice not only for the gasket that needs to be replaced, but also for all the other "extra" things that they had to do for us. For two and a half month, they have had our car and all we get from them is we apologise for the inconvenience, but we are still working on getting your car fixed. Is this what the best service looks like? Is that what we call a top-notch dealership. Not once did they consider that while we are waiting for them to play Nancy Drew with this case, we have not felt that they gave one thought to the fact that we have had to use Uber's and Bolts for transport. A good gesture would have been to at least offer a curtesy car while they are trying to solve our problem. Their lack of communication, poor service and bad customer relations has left such a bitter taste in our mouths, that I am sure that they, like us, will be glad that we will never be their client again.
53 replies
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