NL
Nicole L
Active since Feb 2025
2
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0
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Reviews
2 reviews14 months ago
Disgust
After being highly recommended this company and being told I'd be treated with respect. I have received nothing but absolute disgust treatment. I recommend people stay away from this company, they are full of excuses, you are not allowed to go to a store and purchase the pieces you want to buy, until they do a video call and you have shown your bank balance before they provide service to you. They use a excuse that it's a legal situation. A legal situation can be given for how you discriminate customers. This company is degrading and staff has no customer respect and service. How do they degrade customers is absolutely disgusting, and this company should not be operating.
0 replies
14 months ago
Bad, really bad service
Good Day. I have never felt so discriminated and degraded in my life. I was recommended this company as I was very interested in a few items. I simply requested a time to go it to a store to purchase the items I am interested in. The service stopped. This store wants me to go via video calls and expect proof of identification before I can go into purchase pieces of jewellery. This is degrading to a customer. If the company wants to see who I really am and so that I can purchase some jewellery the assistant could of given me a time for me to come into the store as I need to notify my driver to take me. However no, they are discriminative, and they say it's a legal issue, is this how all clientele is treated? Such a highly rated jewellery store. Out of the blue, the items I'm ready to purchase which I could have had in my possession and have them on the way home is all of a sudden sold. This is embarrassing and degrading, how dare they treat a customer like this, I could of been in and paid for my interested pieces. I am a professional business woman and for a company who says they pride themselves in customer service to treat a client like this is a embarrassment, do not understand how they can have staff that do not give a client service as well as a company itself to treat a customer like such. I honestly do feel sorry for the next client to be treated as such.
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1 Star
2 (100%)