LH
Lusanda H
Active since Feb 2025
2
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2 reviews14 months ago
**** ALERT
Device doctor's technician, named Reece, based in Cape Town, has raised some concerns for me. I genuinely question his qualifications as a technician. I sent my MacBook to him for an assessment since I accidentally spilled coffee on it. However, during the assessment, he informed my insurance provider, Naked Insurance, that there was no coffee on the MacBook, only water. This situation is quite puzzling to me, as I was the one who had the accident. I find it hard to believe that my word is being dismissed. To make matters worse, my insurance policy clearly covers liquid damage, yet they are now reluctant to repair my laptop. This situation feels like a ****, involving both Naked Insurance and Device Doctor. I am quite disappointed and frustrated with this turn of events.
0 replies
14 months ago
Unfairness and delay
Greetings, I am writing to express my concern regarding the claims handlers' assessment of my laptop damage. I initially reported that the damage was caused by an accidental spill of coffee. However, upon evaluation, I was informed that water was found in the laptop, not coffee. I would like to inquire how one can differentiate between the two substances, given that I consume my coffee without sugar and in small quantities, making it barely distinguishable. According to my policy, I am covered for any liquid damage. I kindly request that you take this matter seriously and prioritize the repair of my laptop so that I may resume my work as soon as possible. Thank you for your attention to this matter.
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