DD
Device Doctor
Claimed Business
DD
Device Doctor
Claimed Business
1 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#9
in Electronics & Technology
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|1 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Device Doctor
Device Doctor has a TrustIndex of 0 out of 10 on Hellopeter, based on 1 reviews in the last 12 months. Hellopeter has tracked Device Doctor across 15 total reviews. How is the TrustIndex calculated? →
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceNL
Nolufefe L
1 reviews | Active since Jan 2020
27 Oct 2025, 06:38
Terrible Experience with Device Doctor
I am beyond disappointed with Device Doctor, the repair company that works with Naked Insurance. How can a repair centre not have parts for a phone for over two months? This is completely unacceptable. Every time I follow up, I get the same excuses and absolutely no progress. It’s shocking that a company partnered with an insurer does not have the necessary parts or an efficient process to handle claims. What worries me even more is that they have access to my iCloud login details. This is a huge privacy and security concern if anything happens to my bank accounts or personal data, Device Doctor and Naked Insurance will need to take full accountability. This has been the worst experience ever. I strongly advise anyone considering Naked Insurance - Device Doctor to think twice before trusting them with your device or personal information. I am still waiting for my phone, and the service has been nothing short of disappointing.
Helpful (0)
|Replies (0)NL
Nolufefe L
1 reviews | Active since Jan 2020
27 Oct 2025, 06:38
Terrible Experience with Device Doctor
I am beyond disappointed with Device Doctor, the repair company that works with Naked Insurance. How can a repair centre not have parts for a phone for over two months? This is completely unacceptable. Every time I follow up, I get the same excuses and absolutely no progress. It’s shocking that a company partnered with an insurer does not have the necessary parts or an efficient process to handle claims. What worries me even more is that they have access to my iCloud login details. This is a huge privacy and security concern if anything happens to my bank accounts or personal data, Device Doctor and Naked Insurance will need to take full accountability. This has been the worst experience ever. I strongly advise anyone considering Naked Insurance - Device Doctor to think twice before trusting them with your device or personal information. I am still waiting for my phone, and the service has been nothing short of disappointing.
0
Replies (0)AP
LH
Lusanda H
1 reviews | Active since Jan 2020
7 Feb 2025, 13:52
**** ALERT
Device doctor's technician, named Reece, based in Cape Town, has raised some concerns for me. I genuinely question his qualifications as a technician. I sent my MacBook to him for an assessment since I accidentally spilled coffee on it. However, during the assessment, he informed my insurance provider, Naked Insurance, that there was no coffee on the MacBook, only water. This situation is quite puzzling to me, as I was the one who had the accident. I find it hard to believe that my word is being dismissed. To make matters worse, my insurance policy clearly covers liquid damage, yet they are now reluctant to repair my laptop. This situation feels like a ****, involving both Naked Insurance and Device Doctor. I am quite disappointed and frustrated with this turn of events.
Helpful (0)
|Replies (0)LH
Lusanda H
1 reviews | Active since Jan 2020
7 Feb 2025, 13:52
**** ALERT
Device doctor's technician, named Reece, based in Cape Town, has raised some concerns for me. I genuinely question his qualifications as a technician. I sent my MacBook to him for an assessment since I accidentally spilled coffee on it. However, during the assessment, he informed my insurance provider, Naked Insurance, that there was no coffee on the MacBook, only water. This situation is quite puzzling to me, as I was the one who had the accident. I find it hard to believe that my word is being dismissed. To make matters worse, my insurance policy clearly covers liquid damage, yet they are now reluctant to repair my laptop. This situation feels like a ****, involving both Naked Insurance and Device Doctor. I am quite disappointed and frustrated with this turn of events.
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Replies (0)TK
KM
Kabelo M
1 reviews | Active since Jan 2020
21 Apr 2022, 23:43
Awesome service
Claimed via Pinapple Insurance. Phone was couriered and they had my phone for a week and a half with constant updates of how far they were with the repair. They had to order parts and made a snappy repair. Very satisfied with Nkele, Palesa and the rest if the team. Heck, I was around the area so I walked to collect my phone and while I waited for the phone to charge, I got a great cup of coffee!
Helpful (0)
|Replies (0)KM
Kabelo M
1 reviews | Active since Jan 2020
21 Apr 2022, 23:43
Awesome service
Claimed via Pinapple Insurance. Phone was couriered and they had my phone for a week and a half with constant updates of how far they were with the repair. They had to order parts and made a snappy repair. Very satisfied with Nkele, Palesa and the rest if the team. Heck, I was around the area so I walked to collect my phone and while I waited for the phone to charge, I got a great cup of coffee!
0
Replies (0)RA
Roman A
1 reviews | Active since Jan 2020
2 Aug 2021, 19:02
Would not waste my time again with Device Doctor
very unpleasant experience with device doctor. my iPhone had to be sent to their repair centre in JHB 3 times over a month for the same problem (well before the unrest in KZN) which still persists. today it went in for the fourth time. the admin is helpful, specifically Nkele. Unfortunately as the appointed repair centre they have to do a damage report for the fourth time since they started the work. If had a choice i would have requested another service provider. my phone came back with issues that were not present before going in for repairs. extremely frustrating and sub par customer service.
Helpful (0)
|Replies (0)RA
Roman A
1 reviews | Active since Jan 2020
2 Aug 2021, 19:02
Would not waste my time again with Device Doctor
very unpleasant experience with device doctor. my iPhone had to be sent to their repair centre in JHB 3 times over a month for the same problem (well before the unrest in KZN) which still persists. today it went in for the fourth time. the admin is helpful, specifically Nkele. Unfortunately as the appointed repair centre they have to do a damage report for the fourth time since they started the work. If had a choice i would have requested another service provider. my phone came back with issues that were not present before going in for repairs. extremely frustrating and sub par customer service.
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Replies (0)TM
Thokozani M
1 reviews | Active since Jan 2020
1 Jul 2021, 17:07
Poor Service and Workmanship
I submitted my claim on 27 May 2021 for a cracked screen and back of my Iphone and on 8 June a courier sent by Device Doctor collected my phone. Today is July 1st and I still don't have my phone back. Its been exactly 36 days since the process to get my phone fixed started and 23 days since my phone was collected to be fixed. I have been MORE than patient with both Pineapple and Device Doctor and to receive the kind of service i have received is COMPLETELY UNACCEPTABLE. Pineapple has been ABSOLUTELY and HORRENDOUSLY useless in helping resolve this issue. I have sent countless emails between myself and Marnus (who gave excuses for the poor service I've received) Fulufhelo and Kaashifa all of whom have been absolutely ZERO help. Device Doctor sent an email saying they've submitted the damage report to Pineapple on June 9 and it took Pineapple over a week to revert back to Device Doctor. Further delaying the process. I called Device Doctor let me know that my device was ready for collection on 23 June 2021 (25 days after my phone had been handed in to be fixed, and I went to collect my phone only to be be disappointed by the type of screen they had put on my phone in my opinion not an Apple screen. I wouldn't accept it and requested that they put on a proper screen on my phone. The lady at reception at Device Doctor than said she would order in a different screen and would call me when my phone was ready with the new screen. She promised it would be ready early the following week. On Wednesday 31 June I called Device Doctor to follow up on my phone and after multiple attempts to get through as the phone kept going to voicemail the receptionist then told me my phone would be ready the following day. Today 1 July 2021 I went to Device Doctor to collect my phone only to be told that my phone was not ready and that they tried to call me (which isn't true, no missed call reported on my side) to access my iCloud in order to fix my screen which also doesn't make sense. Why excess my iCloud for to fix the screen?? I got that text saying they "attempted" to call me at 16:39 when they close at 17:00, I personally do not understand how I'm supposedly being called at 16:39 about my screen when I had been told a day prior that my phone is ready and fixed. To say i am disgruntled would be an understatement. I have been given the run around by both Device Doctor and Pineapple. I WANT MY PHONE BACK!!!! Pineapple HAS to pay me out ASAP so i can get my phone fixed myself. I have been EXTREMELY patient WILL NOT accept Covid as an excuse for taking almost 4 week to fix a screen. POOR communication and service from Pineapple and Poor quality workmanship and service from Device Doctor.
Helpful (0)
|Replies (0)TM
Thokozani M
1 reviews | Active since Jan 2020
1 Jul 2021, 17:07
Poor Service and Workmanship
I submitted my claim on 27 May 2021 for a cracked screen and back of my Iphone and on 8 June a courier sent by Device Doctor collected my phone. Today is July 1st and I still don't have my phone back. Its been exactly 36 days since the process to get my phone fixed started and 23 days since my phone was collected to be fixed. I have been MORE than patient with both Pineapple and Device Doctor and to receive the kind of service i have received is COMPLETELY UNACCEPTABLE. Pineapple has been ABSOLUTELY and HORRENDOUSLY useless in helping resolve this issue. I have sent countless emails between myself and Marnus (who gave excuses for the poor service I've received) Fulufhelo and Kaashifa all of whom have been absolutely ZERO help. Device Doctor sent an email saying they've submitted the damage report to Pineapple on June 9 and it took Pineapple over a week to revert back to Device Doctor. Further delaying the process. I called Device Doctor let me know that my device was ready for collection on 23 June 2021 (25 days after my phone had been handed in to be fixed, and I went to collect my phone only to be be disappointed by the type of screen they had put on my phone in my opinion not an Apple screen. I wouldn't accept it and requested that they put on a proper screen on my phone. The lady at reception at Device Doctor than said she would order in a different screen and would call me when my phone was ready with the new screen. She promised it would be ready early the following week. On Wednesday 31 June I called Device Doctor to follow up on my phone and after multiple attempts to get through as the phone kept going to voicemail the receptionist then told me my phone would be ready the following day. Today 1 July 2021 I went to Device Doctor to collect my phone only to be told that my phone was not ready and that they tried to call me (which isn't true, no missed call reported on my side) to access my iCloud in order to fix my screen which also doesn't make sense. Why excess my iCloud for to fix the screen?? I got that text saying they "attempted" to call me at 16:39 when they close at 17:00, I personally do not understand how I'm supposedly being called at 16:39 about my screen when I had been told a day prior that my phone is ready and fixed. To say i am disgruntled would be an understatement. I have been given the run around by both Device Doctor and Pineapple. I WANT MY PHONE BACK!!!! Pineapple HAS to pay me out ASAP so i can get my phone fixed myself. I have been EXTREMELY patient WILL NOT accept Covid as an excuse for taking almost 4 week to fix a screen. POOR communication and service from Pineapple and Poor quality workmanship and service from Device Doctor.
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Replies (0)MS