TM
Thokozani M
Active since Feb 2019
8
Reviews
0
Industries
Reviews
8 reviews18 months ago
Great Payment Option, Add more Shop Options Please
Really great payment option. My available “credit” has increased as I use the option often which is really great. I LOVE, LOVE that I can now pay over months and not weeks. It really helps with budgeting better and make bigger purchases. I wish there were more shop options though, please get more shops to offer this payment option. I’ve been using this Payflex for a while now and I’m really happy with it!
53 replies
18 months ago
Great Payment Option With Room To Improve
Really great option to pay over a set period with no interest. I will say though I wish there were more options for stores. Also the available “credit” doesn’t increase so it is a bit limiting.
0 replies
39 months ago
Immediate transfer laying in an abyss
I did a transfer on 13 January as an immediate transfer. Today is 24 January and the amount is still not reflecting in the account I transferred the money to. I’ve called two times and no one is able to assist me. The initial call ref 102275272 with Nomvuzo where she stated she escalated the issue and I should receive communication back within 24hrs and I still haven’t received anything. I subsequently HAD to make a second call Ref 102416094 and spoke to Lucky who stated there are no notes on my query and I will get a call back from Nomvuso, who already failed to call me back and already failed to at the very least put notes on my query. There is a reason I made an immediate transfer and for the funds to still not reflect over a week later is unacceptable. My money is laying in an abyss and no one seemingly is able to assist me to track the money. The consequences of this could be far reaching and Lucky was very quick to dismiss me and tell me he can’t escalate my query again and I must just wait to be called back. There has to be a better way to re-escalate a query especially when dealing with peoples money especially when it was an immediate transfer which would alert one to the urgency that the funds might be required. I am now forced to Hope a pray I get a call back to resolve an issue that shouldn’t have occurred in the first place while MY MONEY LAYS IN AN ABYSS somewhere.
264 replies
58 months ago
Poor Service and Workmanship
I submitted my claim on 27 May 2021 for a cracked screen and back of my Iphone and on 8 June a courier sent by Device Doctor collected my phone. Today is July 1st and I still don't have my phone back. Its been exactly 36 days since the process to get my phone fixed started and 23 days since my phone was collected to be fixed. I have been MORE than patient with both Pineapple and Device Doctor and to receive the kind of service i have received is COMPLETELY UNACCEPTABLE. Pineapple has been ABSOLUTELY and HORRENDOUSLY useless in helping resolve this issue. I have sent countless emails between myself and Marnus (who gave excuses for the poor service I've received) Fulufhelo and Kaashifa all of whom have been absolutely ZERO help. Device Doctor sent an email saying they've submitted the damage report to Pineapple on June 9 and it took Pineapple over a week to revert back to Device Doctor. Further delaying the process. I called Device Doctor let me know that my device was ready for collection on 23 June 2021 (25 days after my phone had been handed in to be fixed, and I went to collect my phone only to be be disappointed by the type of screen they had put on my phone in my opinion not an Apple screen. I wouldn't accept it and requested that they put on a proper screen on my phone. The lady at reception at Device Doctor than said she would order in a different screen and would call me when my phone was ready with the new screen. She promised it would be ready early the following week. On Wednesday 31 June I called Device Doctor to follow up on my phone and after multiple attempts to get through as the phone kept going to voicemail the receptionist then told me my phone would be ready the following day. Today 1 July 2021 I went to Device Doctor to collect my phone only to be told that my phone was not ready and that they tried to call me (which isn't true, no missed call reported on my side) to access my iCloud in order to fix my screen which also doesn't make sense. Why excess my iCloud for to fix the screen?? I got that text saying they "attempted" to call me at 16:39 when they close at 17:00, I personally do not understand how I'm supposedly being called at 16:39 about my screen when I had been told a day prior that my phone is ready and fixed. To say i am disgruntled would be an understatement. I have been given the run around by both Device Doctor and Pineapple. I WANT MY PHONE BACK!!!! Pineapple HAS to pay me out ASAP so i can get my phone fixed myself. I have been EXTREMELY patient WILL NOT accept Covid as an excuse for taking almost 4 week to fix a screen. POOR communication and service from Pineapple and Poor quality workmanship and service from Device Doctor.
0 replies
58 months ago
Worst Service Experience EVER!!
I submitted my claim on 27 May 2021 for a cracked screen and back of my Iphone and on 8 June a courier sent by Device Doctor collected my phone. Today is July 1st and I still don't have my phone back. Its been exactly 36 days since the process to get my phone fixed started and 23 days since my phone was collected to be fixed. I have been MORE than patient with both Pineapple and Device Doctor and to receive the kind of service i have received is COMPLETELY UNACCEPTABLE. Pineapple has been ABSOLUTELY and HORRENDOUSLY useless in helping resolve this issue. I have sent countless emails between myself and Marnus (who gave excuses for the poor service I've received) Fulufhelo and Kaashifa all of whom have been absolutely ZERO help. Device Doctor sent an email saying they've submitted the damage report to Pineapple on June 9 and it took Pineapple over a week to revert back to Device Doctor. Further delaying the process. I called Device Doctor let me know that my device was ready for collection on 23 June 2021 (25 days after my phone had been handed in to be fixed, and I went to collect my phone only to be be disappointed by the type of screen they had put on my phone in my opinion not an Apple screen. I wouldn't accept it and requested that they put on a proper screen on my phone. The lady at reception at Device Doctor than said she would order in a different screen and would call me when my phone was ready with the new screen. She promised it would be ready early the following week. On Wednesday 31 June I called Device Doctor to follow up on my phone and after multiple attempts to get through as the phone kept going to voicemail the receptionist then told me my phone would be ready the following day. Today 1 July 2021 I went to Device Doctor to collect my phone only to be told that my phone was not ready and that they tried to call me (which isn't true, no missed call reported on my side) to access my iCloud in order to fix my screen which also doesn't make sense. Why excess my iCloud for to fix the screen?? I got that text saying they "attempted" to call me at 16:39 when they close at 17:00, I personally do not understand how I'm supposedly being called at 16:39 about my screen when I had been told a day prior that my phone is ready and fixed. To say i am disgruntled would be an understatement. I have been given the run around by both Device Doctor and Pineapple. I WANT MY PHONE BACK!!!! Pineapple HAS to pay me out ASAP so i can get my phone fixed myself. I have been EXTREMELY patient WILL NOT accept Covid as an excuse for taking almost 4 week to fix a screen. POOR communication and service from Pineapple and Poor quality workmanship and service from Device Doctor.
53 replies
64 months ago
Pathetic customer service from Lewis Group.
Lewis Group customer service is absolutely pathetic. I was given Pasqualine and Claudina contact details regarding a fraud issue I’m experiencing. I was then told that they are not the correct people to deal with. When I call if I’m not being put on hold for over an hour the call simply cuts. Upon calling their customer care again I’m being transferred from pillar to post! I then sent an email and after 15 working days I still haven’t gotten a response. As I am typing this I’m on hold with a customer care lady and it’s been over 30mins that she has had me on hold. To say this is frustrating would be an understatement of the year. Not only is my time being wasted I also have received absolutely NO HELP. The most I got was an email address. What is the point of having a customer care line of they don’t even attempt to assist if they answer the call. Completely useless brand and service to say the least!! They should actually close down their cheap furniture stores and fire all their useless clearly untrained staff.
178 replies
82 months ago
TRASH online customer service!!
Tgf seriously needs to look into their online customer service team. This has to be the worst service I have ever received with an online purchase. Placed an online order and 2 of the items weren’t available in the size I wanted. I received an email notifying me of this. The rest of the items are then delivered on the 3 July but no email or call from them to let me know how to go about a refund or what process to follow in order to get my refund. I then send my first of many emails which was on the 10th of July in the response to my email there is no mention of what the procedure is I’m just told the refund was processed on “1 July 2019-07-11” and that this will take 7-4 working days now these are 2 different dates don’t make sense so I sent another email requesting clarification on the dates. They then tell me I need to send my bank statement now this is on the 16 July when I’m told this. Mind you in all the back and forth there has never been any mention of this to me. Not in an email or a call. On 16 July I emailed my bank statement and I was assured that my refund will be processed ASAP and that it should take a couple of days. Yet again no follow up communication to say we got the bank statement and the refund is being processed NOTHING at this point I would’ve appreciated an email or even an sms saying we received the statement and the refund is being processed. Again I called them on the 18th to say nothing has reflected am I able to get some feedback?? The young lady I spoke to tried to connect me to the gent I had dealt on the 16 July when I called to enquire she then tells me he’s in a meeting and she will get him to call me back. And yet again I was let down NO CALL or email or sms. To say I am disappointed and unhappy with the service I have received is the biggest understatement EVER!! It’s taken close to a full month to process a refund that in my opinion should’ve been resolved within days... TGF YOU HAVE TO DO BETTER this is completely unacceptable!! The inconvenience of having to run after such a big company for MY MONEY is unacceptable to say the least. I don’t think I’m able to express enough how much of an inconvenience this has caused!!
315 replies
88 months ago
Great service despite previous unpleasant encounter.
I have to complement the service I received from Proline Autobody in Santon specifically Thembelihle Kofi. I was very uneasy about the repairs to my vehicle being done by them as my previous experience with them wasn’t sooo pleasant, in fact I ended my contract with my insurance because of how bad the service was. Thembelihle made sure I was kept in the loop with everything that was happening. From calls to texts I was kept informed with the progress and lack thereof due to MiWay taking their time. Had it not been for MiWay taking their time with my claim the reapirs would’ve been completed in record time. I also have to say I really appreciate the fact that I could track the reapirs process online with pictures uploaded as well that’s a really nice touch.
105 replies
Review Distribution
5 Star
0 (0%)
4 Star
3 (37.5%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
5 (62.5%)