RUEBEN N

Stay away from VSM Spares, Edenvale, Gauteng

Bought a Mercedes Benz part from VSM SPARES, 27F 8th Avenue, Edenvale, Gauteng., salesperson was Mandla Ndlovu, date of purchase was 05/02/2025, my mechanic realized after stripping the vehicle that this part was not the problem on the vehicle, contacted Mandla 07/02/2025 that i will bring it back and take spark plugs instead which was R150 more in price and that i will pay in the difference, that part was not opened and still in it's original packaging with the receipt. Mandla's boss refused to this agreement, saying that if they supp**** the correct part, then they cannot take it back or exchange for something else, we did not want a refund or money back, instead to take something else and pay in the difference. we now have no use for that part, the vehicle is fixed, and we are sitting with a new part and wasted our money. This is the worst customer service ever and would suggest nobody supports VSM SPARES for Mercedes Benz parts. they will not assist you in anyways after they have taken your money. You are thereafter stuck with something you don't need. Worst customer care and service in Gauteng.