NIGEL H

They don't care what you think

All the way back in Dec 2024, I saw there was an auction for some Litehouse Festoon string lights as well as Confessionza Beer pong set on auction. Before bidding because I am not based in Dbn, I called to confirm the condition of the items. I spoke to someone from the warehouse who confidently confirmed that the lights were great, unbroken and exactly as the image and name said. I guess it's my fault for not asking about the beer pong set either. Now I do understand that the images they use are simply for illustration however, if I call and they confirm, it's nto my fault that the item is messed up when they say it is fine. Once I got the items, The Litehouse light's' were actually just 1 single rope light fitting with a Litehouse tag, which I don't think Litehouse even makes. Now the confessza set wasn't broken but they failed to mention that the stuff came without its bag. I was very disappointed with that too. I tried and tried again to get ahold of them but I kept being told they were busy because of the festive season in the warehouse. It's now flippin February and I have just given up and promise to never buy from them again as they won't even listen to what I have to say, I was even willing to return the items at my expense yet again, but they just ignored me. After seeing some reviews on this I know it's the right move as I am not the only one to have a problem with them