Shahied A

Auto panel repair centre

My wife's brand new car, purchased at the beginning of October, was scratched on the 26th of that month. It was taken to Auto Panel Repair Centre in the second week of November. They completed the initial repairs within two weeks, but upon returning home, I discovered a new dent. Auto Panel confirmed it wasn't present in their initial photos and arranged for their PDR team to remove it the following week. In December, while washing the car myself (instead of using a car wash as usual), I noticed a blemish in the repaired paintwork and overspray on the roof and windows. Auto Panel confirmed the overspray and blemish and scheduled further work for January 20th, with completion on the 27th. Even then, I had to wait an additional 30 minutes for the car to be ready. Upon arriving home, with the sun shining on the car, I discovered numerous scratches on all the windows and a bubble in the paint on the hatch, likely caused by paint remover. I immediately contacted Auto Panel and returned the car the next morning – my fourth visit for the same initial scratch repair. I pointed out the bubbling paint and the scratches. Auto Panel staff, including QC (Santos) and Nishara, confirmed they had used a cloth to remove the overspray, denying the use of any blades. They checked their initial photos, which didn't show the scratches or the bubble. Their paint technician, Ridwaan, couldn't determine the cause of the paint bubble, so they decided to respray the hatch. The assessor was called to inspect the car. They pointed out the resprayed area and the scratched windows. The assessor confirmed the window scratches but stated they weren't caused by Auto Panel. Crucially, Auto Panel *didn't* mention the overspray on the roof and windows to the assessor, effectively implying they hadn't worked on the windows at all. This contradicted their earlier admission to me that they had used a cloth to clean the overspray from the windows. When I collected the car, Auto Panel refused to take responsibility for the window scratches. They even denied me ever mentioning the overspray on the windows. Their QC even claimed the car wasn't brand new, despite it being only three months old. Now I'm left with a car with scratched windows, and Auto Panel is denying any responsibility, essentially blaming me for the damage.