Kayla L

Epping Branch- Bad staff INCLUDING the security.

Yesterday this institution failed me badly. The whole ordeal was just disgusting. My kitten of 3 months old was in critical condition. This place was recommended to me by a top rated vet. So I called the receptionist and at 3pm asking if they'd wait for me because I'm coming all the way from Mitchell's Plain. The lady on the phone assured me that they do close at 3:30pm but they leave at 4pm. She said that the security at the gate would assess if it was an emergency and let me in. I got to the vet at 3:45pm and I told the security that I was just on the phone with the receptionist and she told me I'd get helped. He went inside and said they won't help me because they are closed. I stood in the scorching heat with my dying kitten waiting for someone to come and help me. But nobody ever did. I asked the security if he could tell the ladies inside that it was an emergency and he responded by saying "why didn't you tell me this earlier" and continued to be on his phone. I then told him that the receptionist said that he would assess if it was an emergency and let me in and he then responded by saying that he doesn't get to decide who's an emergency or not. He was rude and had an attitude. I stood outside of the gates for 30 minutes hoping to be helped. More than 6 cars drove past me. He allowed them access but wouldn't let me in to even just speak to the people inside. I then called to them inside and nobody answered my calls twice. I gave up and went home. So my conclusion of this place is that anybody can get hired here. The people that are hired aren't pet friendly or genuine animal *****s (I'm sure this is a requirement to get hired by them) , because if they had these characteristics, I would've been helped yesterday. Animal Anti Cruelty should be renamed to animal Cruelty. The name doesn't match the service. Your staff is **** and there's no real desire to save animals. You should be boycotted. In future, I suggest you hire people with a real passion for animals since your staff really couldn't care less. Nobody will be able to fill the void that I lost yesterday. I'm now left with a bad memory of my kitten dying in my arms knowing I was promised help.