Jessica B

Sinotec 5 yr warranty worthless

I purchased a 50 inch led tv through takealot in November 2020 for R5989. Sinotec advertise all their led tv's as having a 5 year warranty. After about a month there was a problem, takealot said 'not our problem, contact the supplier' to discover that it was app**** by Wall St. Technology pty ltd and not takealot although bought on my takealot account. After much discussion Wall St. arranged collection, and it was eventually repaired and returned to me in Cape Town. Now it is 2024, the TV is dead and the warranty is still valid until November 2024. Sinotec say Wall St. do not have an account with them and as takealot are not the suppliers they just ignore me and will not honor their 5 year warranty. The main reason I chose Sinotec was because it had a 5 year warranty. Terrible customer service, don't reply to correspondence. If I could give them no stars that would be more accurate.