JF
Jaque F
Active since Feb 2025
2
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2 reviews14 months ago
Cracked Bath
We were carrying out alterations in 2024 and decided to go for a rustic bathroom. Searched online and came across Seedleme professional website. We made payment (EFT) for bath and basin. We visited the factory in Joostenberg Vlakte. They didnt had a bath in stock and advised they are working on a different (ie thinner design/mould) for which ours would be the first. The new bath cracked when they took it from the mould so was forced to take the thicker bath which were cast at the same time, which wasn't a real issue at the time. The bath is very heavy and we needed to get a rigging company in November 2024 to lift the bath to my first floor bathroom. We took all necessary care to get it into final position with the rigging company and Contractor. In January 2025 we noticed the bath started to crack from top to bottom and the crack is spreading. The first response from Matt was that the bath was dropped.(which is 100% not the case as I, as the owner were witnessing every installation phase). Matt also engaged with SIKA to repair the bath. If it cannot be proofed that the bath was dropped, why should I share the cost for reparations to a new bath? At no stage, except, after the defect he mentioned they could claim this via insurance if Seedleme delivered it. This was never discussed prior to our purchase. Note, no transport procedure, no installation procedure, no estimate of the weight of the bath, was provided. Note that the dirt road is very bad in the Joostenberg vlakte area of their facility. I would not buy this bath from my experience and stick to what is available from the big retailers for their tested products and return and after sales policy.
0 replies
14 months ago
Santam Pool Claim Rejection
My swimming pool claim was rejected in 2024 after extreme rain in the Western Cape (even substantiating this with a South African Weather Service report). Their reasoning 'lack of maintenance'. Santam appointed an expert which I found out yesterday doesn't hold any National Spa and Pool Unstitute accreditation. Santam also hides behind the POPI act in verifying their appointed pool expert qualification. Looking forward to unravel this further.....
212 replies
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