jason F

poor service from poor management

Hi people just want to update you about the Spar in Sunningdale parklands . Bought R400 Chicken from them on Sunday 16/02/2025 only to realise that 2 packs of the chicken was off that we wanted to make the evening . We then decide to freeze all the chicken for return because we don't want to risk anything and would only get a chance on Tuesday to return it . The lady at the front desk understood my point and was willing to do the refund but she had to check with the manager. He comes with very lame excuses he cannot take the chicken back because the chicken was frozen and the chicken comes from different suppliers so he would only refund the pack that was open and smelling and oh yes, he's doing us a favour because we didn't have the receipt even though, it clearly showed on the labels that it was bought at Spar Sunningdale. Not just that but his cold handling process is perfect so it must be the suppliers fault and not his stores problem. Another lame excuse for not doing the refund. It's sad because if this was handled correctly, I would have gladly continued to shop there but now I am just left with a sour taste in my mouth due to poor management from the Store manager.