Devon K

A NIGHTMARE EXPERIENCE WITH AUDI CLAREMONT – AVOID AT ALL COSTS!

If I could give negative stars, I would! My experience with Audi Claremont has been nothing short of a disaster—the worst customer service I’ve ever experienced as a long-time Audi owner. My wife’s Audi A1 TDI broke down on a Thursday evening while we were traveling from Port Elizabeth to Cape Town for a funeral. The glow plug light came on, and we pulled over. Thankfully, Outsurance had a flatbed tow truck with us in minutes (5 stars to them!). The Audi helpline advised us to tow the car to Audi Claremont, as it was the nearest dealership. The Horror Begins: 🔹 No Security on Site – The tow truck arrived at Audi Claremont late at night (11:45 PM), only to find no security guard to receive the vehicle. The driver had to track down the security guard himself before offloading the car. 🔹 ZERO Communication – The next morning, we tried calling the dealership—no answer. No updates. No response. No service. Days passed, and we had no idea where the car was—it was effectively MISSING! We tried every possible platform to reach them—still nothing. 🔹 Finally, Some Response... But Not to My Wife! – On Tuesday (five days later!), Graeme Dankers finally reached out to me after ignoring my wife’s messages and emails. They had supposedly been running tests for days—but when he finally got back to us, he told us they needed a new battery just to start the tests (that we assumed were already happening!). R14,500 for a battery and labor. 🔹 Now the Bill Skyrockets! – Suddenly, the costs escalated to R90,000.00—basically the value of the car! Why? Because they decided an injector needed replacing—but instead of quoting for one, they quoted for an entire set! 🔹Still No Car! – It has now been TWO WEEKS and we are still waiting. We have spent thousands trying to get back to Port Elizabeth, and Audi Claremont has done NOTHING to help. I have tried contacting Audi support, multiple divisions of Audi—zero results. Final Verdict? NEVER AGAIN. I have owned multiple Audis, but after this absolute nightmare, I am seriously considering never touching the brand again. Audi Claremont has shown ZERO customer care, ZERO communication, and a complete lack of professionalism. I am now waiting on another revised quote. I just want my wife’s car out of the hands of these auto-heathens! If you value your time, money, and sanity, STAY AWAY FROM AUDI CLAREMONT!