Bradwell M

POOR SERVICE LEVEL, WORTHLESS DEALERSHIP

One of the worst and worthless dealership i ever came across in my entire life. Arrogant and very careless staff, poor service level and outrageously rude management, absolute nonsense. I am a Mozambique national, i delivered my vehicle for repairs in March 2024 and the intial repair timeline was 3 weeks. However, i only managed to pick up the vehicle in February 2025 with faulty brakes and nonefunctional windows all this deemed to have been repaired. I own a VW Tourag 2006 model which i booked in for repairs. Since then, i was called in 4 times to collect the vehicle and eachtime i got there, there was always something wrong with the vehicle and i wasted money in traveling and accommodation costs. They refused to take responsibility for their failure to repair the vehicle and to cover my costs eachtime they called me in collect the vehicle. At last, the ****** dealership principal (Dirk) told me after i spent R110k, that they are not taking any responsibility and he told me that was the price i paid for buying an old gray import vehicle, very rude, pathetic and incosiderate. I asked him why he accepted to fix an old car as he rightly said and he just couldnt answer my question. I had deposited trust and hope in Alan Hudson to fix my vehicle, unfortunately all my hopes were dashed and frustrated. I DO NOT RECOMMEND THIS DEALERSHIP AT ALL, ALL MOZAMBICANS OR ANYONE GOING THERE, PLEASE DO SO AT YOUR OWN RISK!!!!!