AS
Amith S
Active since Mar 2009
44
Reviews
0
Industries
Reviews
44 reviews2 months ago
Misleading Discount Benefit, App Errors & Poor Customer Support
I am extremely disappointed with Oneplan’s handling of its advertised pet store discount. I went to a Onepet store expecting the discount as a Oneplan member. The store could not assist me and referred me to Oneplan support. Support then told me to contact the store, sending me in circles. Only later did I find out that I needed to complete additional steps on the app — something that was never clearly explained. No one informed me upfront about these requirements. When I tried to complete the process, the app failed. It repeatedly showed “could not upload pet image” errors and would not save my profile, making it impossible to complete the requirements. As a result: • The app does not function properly. • The process is unclear. • Support provides inconsistent guidance. • I wasted time and received no discount. As a paying customer, I expected this benefit to be simple and accessible. Instead, it is misleading and poorly supported. If this discount is being advertised, it should work. Right now, it does not. ⸻ Expected Resolution I expect Oneplan to: 1. Resolve the app issues immediately. 2. Clearly communicate the correct process to access the discount. 3. Ensure support staff provide consistent and accurate guidance. 4. Assist me in receiving the discount I was entitled to. If this cannot be resolved, Oneplan should reconsider advertising this benefit in its current form.
56 replies
3 months ago
Excellent Service from Lynn Ilunga and Oneplan
I’ve been with Oneplan for some time, and once again I’ve had a great experience. My dog, Lilo, recently needed surgery to remove a tumour, which was a stressful time. The claim significant, and it was handled quickly and professionally. A special thank you to Lynn Ilunga, who assisted me with the claim. She was helpful, responsive, and made sure everything was processed smoothly without unnecessary delays or back-and-forth. The claim was approved promptly, communication was clear, and the process was straightforward. In my experience, Oneplan has always treated me fairly and has consistently paid my claims over the years. It’s reassuring to deal with a company that actually supports you when you need it most. Thank you again to Lynn and the Oneplan team. — Amith
56 replies
4 months ago
Bank Zero = Zero Assistance (Onboarding Held Hostage by a Broken App)
I’m honestly baffled at how a bank that positions itself as “digital-first” can be brought to a complete standstill by its own app. I am in the process of opening a business account with Bank Zero, and what should have been a straightforward compliance step has turned into days of unnecessary frustration. Here’s the issue in simple terms: • I uploaded company director documentation during onboarding • I later identified and uploaded the correct, legally authoritative document (COR39) • Bank Zero’s app does not overwrite previously uploaded documents • The app also only renders page 1 of a multi-page statutory PDF • Support insists everything must be done through the app • Support then asks for screenshots and videos, as if I’m technically challenged I’m not. The document opens perfectly outside the app. The problem is not the PDF. The problem is your app. Despite sending the correct documents manually and explaining the issue multiple times, I’m stuck in a loop where: The app can’t overwrite Support can’t fix it There is no call centre There is no senior escalation And accountability appears to be… zero The irony is impressive: Bank Zero offers zero assistance when something goes wrong. At this point, the onboarding process is blocked solely due to a technical limitation on Bank Zero’s side, yet the burden to “prove” this keeps getting pushed back to the customer. I have now formally escalated this as a complaint, but it should never have reached this point. If Bank Zero wants to be taken seriously as a business banking option, it needs: An app that can handle basic document replacement Support that understands statutory documents And an escalation path when the tech fails Right now, the experience is the opposite of seamless — it’s exhausting. I hope this gets the attention of someone senior who can resolve it pragmatically, instead of asking customers to record screen-capture tutorials for a broken system.
56 replies
4 months ago
Avo SuperShop – CPA Violation: Took My Money, Sold Out-of-Stock iPad & Still No Refund
Avo SuperShop has shown shocking incompetence and a complete disregard for consumer rights. I purchased an iPad on Sunday, payment cleared instantly (Nedbank to Nedbank), and only on Tuesday did Avo inform me the item is “out of stock”. This is not just poor service — it’s a clear violation of the Consumer Protection Act (CPA). CPA Section 19(2) & 19(3) Suppliers must deliver goods within the agreed time and cannot accept payment for goods they cannot supply. If they cannot deliver, they must refund the consumer immediately. Avo has failed on all these points. Once informed the item was unavailable, I requested a refund so I could purchase the iPad elsewhere — my son is waiting for it, and this delay is directly affecting him. Instead of resolving their own mistake, Avo has kept me stuck in a cycle of empty promises: • “Your refund is being processed.” • “It will reflect soon.” • Yet nothing reflects — even though this is Nedbank to Nedbank, which should be instant. Right now, Avo is *******ly holding my money for a product they admitted they cannot deliver. This is unacceptable and ********. I demand: 1. Immediate release of the full refund, as required by the CPA. 2. A formal written apology acknowledging the breach of obligations. 3. Clarity on how Avo will prevent this from happening again — selling out-of-stock items is misleading and prohibited under Section 41 of the CPA (“False, misleading or deceptive representations”). Until this is resolved, I will not use Avo again, and I will escalate this further if needed. Avo, fix this now.
0 replies
5 months ago
Contractor Caused Damage, Left Us Without Water – Insurance Zone Failed Us
Summary A simple irrigation issue escalated into an unnecessary ordeal due to the negligence of the appointed contractor (Gift) and inconsistent, at times unprofessional, service from our broker, Brad Naudé. The contractor caused further damage, left a valve open, and as a result our water pressure collapsed, preventing our storage tanks from refilling. By Monday, our tanks were dry and we had no water in the house, even though we have a child and an elderly family member living with us. Gift kept promising to return on Monday, but by the afternoon it became clear that no one was coming until the next morning. Out of necessity, I purchased the replacement parts myself for R286, and the issue was fixed in under three minutes, compared to Gift’s R7 700 quote. Although an independent assessor was eventually sent, the overall handling, communication, and lack of accountability were unacceptable. My goal with this complaint is simply to receive a genuine, specific apology and acknowledgment of how this was handled. What Happened 1. Emergency line refused to assist When our sprinklers failed, the emergency line refused to come out, calling it “maintenance.” 2. Broker arranged for contractor (Gift) Our broker arranged Gift to attend to the issue. A second technician was scheduled for Friday but never arrived. 3. Gift caused further damage When Gift eventually arrived: They removed and stripped parts without approval Broke the valve Left an open gap causing water to gush out continuously Water pressure collapsed The tanks could not refill The system became unusable Where we had reduced but sufficient pressure before, we now had none. 4. Monday: We were left with no water at all By Monday morning: The gap left by the removed valve meant zero pressure Our water tanks ran dry We had no water in the house Gift kept saying they would come on Monday. By the afternoon, it was clear they would not arrive until the next day. With a child and an elderly family member in the home, we could not go another day without water. 5. R7 700 quote for a R286, 3-minute fix Out of necessity, I drove to Builders Warehouse: The correct parts cost R286 Installation took under 3 minutes Water was immediately restored This shows the Gift quote of R7 700 was unreasonable and that their earlier damage caused the crisis. 6. Independent assessor eventually sent We appreciate this, but by then the major inconvenience, damage, and delays had already happened. 7. Broker’s unprofessional behaviour During the crisis, when I phoned for help, Brad said: “Oh Jesus, how many times must I speak to you today?” This comment was unprofessional and inappropriate, especially given the circumstances. 8. New issue: Geyser now tripping After having no water, we switched off the geysers. Since then, one geyser keeps tripping unexpectedly. When we asked if this might be related to the water outage and pressure issues, Brad said only that it “must be a geyser fault” and told us to call the call centre — a noticeable shift from his earlier hands-on approach. Why I Am Filing This Complaint Gift caused additional damage We were left without water for one full day Our tanks ran empty due to their actions Repairs were misrepresented (R7 700 vs R286) We received vague, non-specific apologies The broker made an unprofessional comment A new geyser fault has now appeared Our concerns were dismissed rather than addressed What I Am Requesting I am not seeking compensation. I request: ✔ A genuine, specific apology, acknowledging: The contractor’s negligence The disruption caused to our household (including a child and an elder) The delays and broken promises The unprofessional remark The dismissive handling of the geyser issue ✔ Assurance that future contractors will be properly vetted ✔ Basic support or guidance regarding the geyser fault, not dismissal This is all I want — fairness, accountability, and respectful acknowledgment.
0 replies
8 months ago
Misleading Pricing & Poor Customer Service – Astron Energy Lonehill
On 08 August 2025, I visited Astron Energy Lonehill to purchase a cream soda. The price clearly marked on the bottle was R17.04. However, at the till I was charged R31. When I queried this, staff claimed there was a “disclaimer” and that the bottle was incorrectly priced. After paying, I went back to look for this disclaimer — there was none. I spoke to the manager, who searched but could not find it either. Instead of correcting the error, they scanned another flavour to get to R31, which is misleading. I explained to the manager that overcharging a customer by almost double is unacceptable, and that he had lost a customer over R17. His response was dismissive, showing no concern for retaining my business. This experience felt dishonest and left me feeling **********. Pricing should be accurate, and customers should be treated with respect. I will never fill up my vehicles there again.
0 replies
9 months ago
Scorpion - No Service Delivery
Tried to get some help, asked for a call back, on the whatsapp line, they call on a Saturday at 12 when i am busy, i asked for someone to call me back on Monday, no one does. I now try to cancel my subscription, then i get a message saying that they unsuccessfully tried to contact me and I must contact them. Long Story short, I resolved the matter myself, Scorpion, is just like the other legal services in my experience, not worth the hassle.
56 replies
15 months ago
Daylight *******
I went for an MRI for which a portion supposed to come out of the MSA and the rest, the hospital benefit. Discovery saw it fit to take the entire amount from my MSA, it’s *********** at a new level
106 replies
15 months ago
No Sting, just being bounced around the call centre
The first time i tried using the service, i called spoke to someone who said they will transfer me to the legal department, and then transferred me back to another consultant who asked me even more question's and then said ok i will transfer you to the legal department. Does the legal department even exist? I then go to the website to launch a complaint, and as i click on submit i get a 404 error..... ya neh, i wonder if all these legal aids, are the same.
56 replies
16 months ago
********* happy to take your money for no service
If i could give them a minus score I would. Sold my car and tried to cancel using my rights per CPA and they refused. I repudiated the contract via many clauses in the CPA and the people i spoke to sounded like a stuck record, oh but you signed. Eventually a lady that called, and on the cancellation call, clearly agreed with me. They refused to give me a copy of the recording. Said its against their terms and conditions. I guess this is how they ******* the public. I effectively paid for a service they could not provide, however they where happy to take my money. The challenge is, to sue them will cost a lot more, unless I win with costs... lets see i am seriously considering that route.
56 replies
Review Distribution
5 Star
7 (15.909090909090908%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (4.545454545454546%)
1 Star
35 (79.54545454545455%)